What are the responsibilities and job description for the Customer Service position at The Nagler Group?
Airline Ticketing Specialist – Temporary (3 Months)
We are seeking an experienced Airline Ticketing Specialist for a 3 month contract opportunity supporting a busy travel services team
Key Responsibilities
Apply and/or reach to: fdominguez@naglergroup.com
TNG123
We are seeking an experienced Airline Ticketing Specialist for a 3 month contract opportunity supporting a busy travel services team
Key Responsibilities
- Assist customers with airline booking issues, including cancellations, delays, changes, rebooking, and refunds.
- Research and resolve ticketing errors, voids, credits, and payment issues.
- Communicate with airlines, customers, and vendors to resolve travel related problems.
- Manage customer inquiries primarily through email and chat.
- Provide timely updates and ensure issues are followed through to resolution.
- Assist with related travel support tasks as needed.
- Required: Hands on airline ticketing experience using
- 5 years of experience in travel agency, airline ticketing, or a related role preferred
- Strong customer service and problem solving skills.
- Excellent written communication and attention to detail.
- Ability to manage multiple inquiries and prioritize urgent issues.
- Comfortable working independently in a remote environment.
- Temporary, full time assignment (approximately 3 months).
- Preferred hours: 11 AM to 8 PM EST (8 AM to 5 PM PST), with some flexibility.
Apply and/or reach to: fdominguez@naglergroup.com
TNG123