Risk Control Representative

Department

Field Underwriting

Job Description

The Risk Control Representative plays a key role in supporting The Mutual Group (TMG), GuideOne Insurance, and future member organizations by providing timely, accurate risk control insights that support underwriting decisions and reduce loss potential. This position delivers desk-based, telephone, and virtual risk control services, including exposure analysis, third-party vendor report review, and the development of actionable risk improvement recommendations. The role serves as a liaison among underwriting partners, agencies, insureds, and external vendors, while also contributing to innovation initiatives and training efforts within the Risk Control department.

Work Arrangement

• Employees who live within 30 miles of the TMG home office are expected to follow a hybrid or in-office schedule. The initial training period may require additional in‑office days.
  
  

Accountabilities

The essential functions of the position include, but are not limited to, the following:

• Perform desk reviews of policyholders to evaluate exposures, identify issues, and recommend appropriate risk improvements.
• Review and process third-party loss control vendor reports for accuracy, completeness, and quality; develop and communicate risk improvement recommendations to policyholders and agents.
• Respond to inbound phone calls and emails from agencies and insureds, primarily related to safety recommendations, survey findings, and risk control guidance.
• Consult with policyholders, underwriters, and agents to address safety, loss prevention, and risk-related questions.
• Conduct telephone and virtual risk control surveys in support of underwriting and risk assessment needs.
• Perform large account claim analysis to identify loss trends, root causes, and loss prevention opportunities.
• Support innovation projects and pilot programs, including process improvements, technology enhancements, and new service models within the Risk Control department.
• Act as Department Coordinator Backup, supporting workflow continuity, scheduling, and internal processes as needed.
  
  

Qualifications

• Bachelor’s degree in risk management, safety, engineering, insurance, or a related field preferred; equivalent experience considered OR
• 3 years of experience in risk control, underwriting, claims, or other related field
• Strong understanding of safety practices, risk assessment techniques, and regulatory requirements.
• Designations such as ARM, CSP, ASP, CRM, or CFPS preferred.
• Knowledge of life-safety codes, OSHA requirements, playground standards, and abuse prevention practices.
• Strong analytical and problem solving skills
• Professional judgment and decision making
• Ability to communicate technical information in practical, accessible terms
• Customer-service mindset with sensitivity to mission-driven environments
• Project and time management
• Ability to build trust and influence change
• Proficient in Microsoft 365, including Outlook, Word, Excel, PowerPoint, and Teams, for daily business operations and collaboration
  
  

Pay Range

Anticipated Hiring Range:

• $51,600 - $80,000 annual base salary depending on experience, qualifications, and geographic location
  
  

Benefits

We are proud to offer our full-time regular employees a robust benefits suite that includes:

• Competitive base salary plus incentive plans for eligible team members
• 401(K) retirement plan that includes a company match of up to 6% of your eligible salary
• Free basic life and AD&D, long-term disability and short-term disability insurance
• Medical, dental and vision plans to meet your unique healthcare needs
• Wellness incentives
• Generous time off program that includes personal, holiday and volunteer paid time off
• Flexible work schedules and hybrid/remote options for eligible positions
• Educational assistance
  
  

Equal Opportunity Employer

The Mutual Group is an Equal Opportunity Employer. It is our policy to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

• Know Your Rights: Workplace Discrimination is Illegal
• Your Rights Under USERRA
  
  

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Talent@themutualgroup.com.

Employment Verification

The Mutual Group participates in the E-Verify program and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You are protected from employment discrimination based on your citizenship status and national origin.

E-Verify Program Overview

E-Verify Participation Poster

All offers of employment are contingent upon the successful completion of a background check.

#TMG