What are the responsibilities and job description for the Case Manager position at The Moore Center?
Description
Position Summary: The case manager is responsible for coordinating client services. This includes evaluating client needs, prioritizing the level of service needs, determining appropriate and cost-effective services, developing the service agreement, requesting funding and documenting outcomes. The case manager must also continuously monitor and evaluate services for quality.
Essential Responsibilities
Qualifications:
Education and Experience
Position Summary: The case manager is responsible for coordinating client services. This includes evaluating client needs, prioritizing the level of service needs, determining appropriate and cost-effective services, developing the service agreement, requesting funding and documenting outcomes. The case manager must also continuously monitor and evaluate services for quality.
Essential Responsibilities
- Demonstrate knowledge of NH Regs (He-M 503, 507, 521, 522, 525, 1001, 1201) and ensure compliance with regulations
- Conduct and review assessments of client needs
- Develop a Service Agreement based on a person-centered planning process
- Monitor client services
- Continuously review services, assessing appropriateness and progress toward goals and/or treatment
- Ensure service delivery meets client needs in an appropriate setting with positive outcomes
- Ensure services are provided in a cost-effective manner
- Request revisions or adjustments in services as appropriate
- Coordinate RFP process to create a new or different service provider as necessary
- Prepare and maintain documentation
- As necessary, assist clients to communicate his/her needs, desires and preferences
- Develop proactive crisis planning
- Submit funding requests for changes in induvial needs
- Demonstrate an understanding of client budgets
- Research community organizations to reduce costs and increase client supports
- Participate in Agency committees, teams and work groups
- Other duties and responsibilities as assigned by director
- 403(b) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Qualifications:
Education and Experience
- Bachelor’s degree preferred, consideration may be given to those with an associate’s degree and a minimum of two years of work experience in human services
- 1 - 2 years of experience working in human services preferred
- Proficiency in Microsoft Office Suite and database systems
- Demonstrated ability to work collaboratively with system users at every level in the organization
- Valid driver’s license and access to a safe operating vehicle during scheduled working hours
- $100,000/300,000 Automobile Liability Insurance
- Demonstrate a commitment to The Moore Center’s values
- Comply with all state, agency and department policies and procedures
- Demonstrate a strong emphasis on customer service skills, both to clients and all staff
- Ability to handle multiple tasks simultaneously while always presenting a professional demeanor
- Possess strong time management and organization skills, including the ability to prioritize multiple tasks and ensure timely follow through
- Ability to work independently and as part of an inter-disciplinary team
- Demonstrate creative, innovative thinking and problem solving
- Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems
- Demonstrate excellent verbal and written communication skills
- Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software
Salary : $100,000 - $300,000
