Front Desk Agent Boutique Hotel

Job Summary
We are seeking a dynamic and friendly Front Desk Agent to be the welcoming face of The Montcler Hotel - LEED Green Building. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your energetic approach and organizational skills will help create a positive first impression for visitors, clients, and team members alike. Position offers an exciting opportunity to develop your office management expertise while supporting daily operations in a fast-paced environment.

Duties

• Greet Guests, visitors, clients, and staff with enthusiasm and professionalism, creating a welcoming atmosphere
• Answer multi-line phone systems promptly, directing calls efficiently and courteously
• Manage appointment scheduling and calendar coordination using Microsoft Office and Google Workspace tools
• Handle data entry, filing, and document proofreading to maintain accurate records
• Support office management tasks such as inventory tracking, supply ordering, and Taking Reservations, Checking-In guests, and Check-out Guests on our simple to use software
• Assist with community outreach, Call local businesses andorganizing files, and maintaining office supplies
• Provide excellent customer support by addressing inquiries via phone or email with proper phone etiquette and professionalism
• Maintain a tidy reception area and ensure all office equipment is functioning properly
• Support additional administrative tasks as needed, including calendar management and room blocks responsibilities

Experience

• Prior office experience or administrative support roles demonstrating strong organizational skills and computer literacy
• Proven customer service experience with excellent communication skills in person and over the phone
• Experience in Upscale Hotel and Hospitality related industry is a plus but not required; relevant clerical or office management background is valued
• Demonstrated ability to manage time efficiently while handling multiple tasks in a fast-paced environment

Join us as a Front Desk Agent to be the friendly face that keeps our operations running smoothly! Your proactive attitude and attention to detail will make a meaningful difference in delivering exceptional service every day. We’re committed to fostering an inclusive environment where your skills grow alongside our organization’s success.

Pay: $16.00 - $16.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance
• Referral program

Work Location: In person

Salary : $16 - $17