What are the responsibilities and job description for the Host position at The Mont Fort Worth?
Key Responsibilities:
- Greeting Guests: Welcome guests with a friendly and professional demeanor, ensuring they feel valued and comfortable.
- Managing Reservations: Handle reservations efficiently, including booking, confirming, and managing waitlists.
- Seating Arrangements: Coordinate seating to optimize table turnover while maintaining a smooth flow in the dining area.
- Providing Menus: Present menus to guests and introduce them to their server.
- Answering Queries: Address guests' questions and concerns promptly and courteously.
- Monitoring Dining Area: Ensure the dining area is clean, well-organized, and properly set up.
- Customer Service: Handle guest complaints with grace and professionalism, ensuring their satisfaction.
- Assisting Staff: Collaborate with wait staff and management to ensure seamless service.
- Maintaining Records: Keep accurate records of reservations, seating, and guest preferences.
Benefits:
- 401K
- Health, Life Insurance
- PTO
Qualifications:
Requirements:
- Previous experience as a hostess or in a similar role in a fine dining environment.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to remain calm and composed under pressure.
- Familiarity with reservation systems and restaurant etiquette.
- High school diploma or equivalent; hospitality certification is a plus.
- Availability to work flexible hours, including evenings, weekends, and holidays.
Physical Requirements:
- Ability to stand and walk for extended periods.
- Good physical condition to handle the demands of a busy dining environment