What are the responsibilities and job description for the Operations Manager/Dispatcher position at The Mom Project?
Core Responsibilities
- Be the friendly, reliable voice our customers count on every morning — managing all job-site communication from first call to confirmed delivery
- Coordinate and support our drivers in real time, keeping every route and delivery on track
- Make sure every customer request is handled exactly right — your attention to detail is what keeps clients happy
- Keep drivers organized and accountable through clear, respectful follow-up
- Step in when something goes sideways: solve it quickly and keep the customer feeling taken care of
- Build genuine, lasting relationships that turn customers into long-term fans of Diezx
- Naturally organized and detail-oriented — you love when everything runs smoothly
- Confident communicator who can keep a team on track with warmth and clarity
- Big heart for customer service — you take pride in people feeling looked after
- Calm, steady, and solution-focused when things get busy
- Comfortable on the phone and over text
- Bilingual Spanish/English a plus
- Experience in dispatch, logistics, customer service, or coordination is welcome — and we're happy to support someone stepping back into the workforce
- Competitive salary [ performance bonus]
- 401K
- Real ownership and room to grow as company scales