Bilingual Operations Assistant (Dallas, TX)

Our Client is a woman owned and locally owned and operated full-service tree care company with more than 20 years of experience in caring for urban trees in the DFW metroplex.

This full-time Operations Assistant position provides support to the Operations Manager and General Manager and acts as a liaison between staff and subcontractors.

Working closely with the Operations Manager and General Manager this is a key administrative position providing comprehensive coordination, scheduling, dispatching, and customer support.

This position is 100 % on site at the Garland HQ and will require one Saturday per month; (Saturdays would be remote, with a flex day off during that week).

• Applicants must be bilingual in Spanish.***
  
  

Operations Coordination & Scheduling

• Schedule daily jobs for subcontractors, ensuring all job details are accurate and up to date.
• Send day-ahead confirmations to customers via text or email as needed.
• Monitor our customer management system, ServiceM8, notifications to promptly dispatch emergency jobs and communicate changes to subcontractors or crews.
• Maintain and update the daily crew sheets in Google sheets using data from Wink Reports.
  
  

Customer Communication & Support

• Respond to customer emails promptly and professionally.
• Serve as back up receptionist for all incoming calls, customer inquiries, scheduling of estimates, payment processing, and job invoicing.
• Be available and responsive to foremen and arborists throughout the day for assistance with job-related needs.
• Be available to work during weather related emergencies and work outside regular work hours as needed.
  
  

Financial & Administrative Duties

• Invoice Plant Health Care (PHC) jobs each morning and approve invoices for transfer to QuickBooks.
• Process payments over the phone.
• Review subcontractor invoices weekly, confirm accuracy, and issue checks every Friday.
  
  

Team Support

• Provide assistance to the Operations Manager and General Manager with any additional tasks or projects as needed.
  
  

Skills / Requirements

• Minimum 2 years of experience in customer service.
• Ability to communicate effectively, both orally and in writing in English and Spanish.
• Advanced proficiency in Microsoft Office Suite, Google Workspace, CRM software, and QuickBooks.
• Proven ability to take ownership of responsibilities and execute tasks with little immediate oversight and direction.
• Exceptional ability to learn independently and swiftly adapt to new tasks, environments, and technology.
• Strong problem-solving skills with the ability to address challenges proactively.
• Flexibility in working outside of regular work hours when emergencies arise.
  
  

Additional Experience a Plus

• BS or BA Degree, or degree in process
  
  

Benefits

• Competitive Salary based upon skill and experience
• Health Insurance
• Retirement Savings, 401k
• Paid time off
• Holidays
  
  

Salary

42,000-50,000 based off experience