Resident Services Coordinator, Housing Authority

The Resident Services Coordinator supports the daily operations of Elderly Housing by serving as a point of contact for resident services and assistance. This role emphasizes resident well-being, coordination, and customer service while ensuring a safe, clean, and supportive living environment in compliance with applicable policies, confidentiality standards, and safety requirements.

Minimum Requirements: 

• Demonstrated good oral, written and interpersonal communication skills. 
• Demonstrated ability to provide excellent customer service
• Ability to use housekeeping supplies, equipment and solutions.
• Demonstrated ability to follow procedures carefully and handle sensitive materials with accuracy and reliability.
• Demonstrated ability to manage time effectively and prioritize responsibilities in a service-oriented environment.
• Ability to react calmly and effectively in emergency situations and to manage difficult resident behaviors.
• Demonstrated knowledge of Universal Precautions and Sanitation protocols, to include appropriate measures in the prevention of cross-contamination.
• High school diploma or equivalent 
• One (1) year housekeeping or facilities maintenance experience 

AND

• One (1) year of senior living or retirement community experience, including independent living, assisted living, skilled nursing facilities, or continuing care retirement communities 

OR

• One (1) year of healthcare support experience, including community health centers, outpatient clinics, home healthcare companion

AND

• Successful candidate must pass the background check and continue to be eligible for employment in accordance with The Mohegan Tribe’s Indian Child Protection and Family Violence Prevention Policy.
• Ability to lift/move 50 pounds[DH1] [LZ2] .
• No felony convictions or misdemeanors involving moral turpitude or issues of integrity.
• CPR /AED (Automated External Defibrillator) certified or the ability to be certified within one (1) year of employment; maintains training as directed.
• Valid motor vehicle operator’s license from state of residence. 
• Valid PPE endorsement required.
• Valid ServSafe Certification required (or must be obtained within two months of hire).

The Mohegan Tribal Government is committed to Native American Preference and is an Equal Opportunity Employer.