Operations Manager

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

This position requires an individual with a minimum of 5 -7 years leadership experience along with a proven track record of managing multiple locations for the following service lines; mail, shipping/receiving, copy, switchboard (receptionist) and other related office services, have the ability to identify and resolve potential problems, strong leadership, customer relationship skills, project management, excellent computer skills, along with other duties as assigned. The Operations Manager provides leadership, operational support, ensures TMG Best Practices compliance and client satisfaction. They are responsible for training/educating of employees, monitoring operations budgets (salary) to ensure compliance with organizational expenditure requirements.

Responsibilities:

ROperational Excellence
• Alignment of TMG service outcomes to client strategy and initiatives
• Development of enforceable scope of work (SOW) documents with tangible outputs and requirements
• Development of measurable, meaningful service level agreements (SLA) and key performance indicators
• Process mapping and desktop procedure development for SOW tasks
• Control development
• Data collection tools and reporting platform development
• Analysis of operational data
• Change analytics: risk, finance, and productivity
• Performance management of functioning processes, including corrective action
• Business case for change development & initiative launch and execution
Team Leadership
• Leadership and skill set development of direct reports
• Cross-functional leadership of teams to deliver required Operational Excellence outputs
• Coaching and corrective action when warranted
Customer Relationship Management
• Quarterly Business Review (QBR) delivery
• Sponsorship attainment for change initiatives
• Contract negotiation and execution for agreements, renewals, and incremental growth
• Continuous relationship visibility improvement through executive presentations and events
• Direct and indirect response to ad hoc client needs and requirement
10% - 20% travel required; extensive driving is likely
Must be able to lift 35 lbs
• Mental qualifications include ability to negotiate, be innovative, analyze data, and develop positive client
relationships

Qualifications:

• Minimum five years managerial experience.
• Bachelor's degree in Business Administration or 7 -10 years related industry experience.
• Leadership: ability to lead people and get results.
• Planning: ability to forecast necessary changes in the organization.
• Ability to manage multiple priorities/projects.
• Excellent interpersonal and communication skills.
• Commitment to Company values.
• Willingness to travel to other locations as necessary.
• Bachelor's degree in business management or other closely related field and five years of
  operational experience.
• Minimum three years of experience in client SOW to include print imaging mail services office
  services facilities management shipping receiving etc
• Certification in facilities management and or Office Print Services related field required

WATCH Where Service Matters:

Salary : $90,000 - $110,000