What are the responsibilities and job description for the Mail Service Associate- Floater position at The Millennium Group, Where Service Matters?
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.
What's a Floater?
A floater is a person who fills a position without being assigned to a certain work location. Floaters will be allocated to work in a department or branch to cover gaps left by vacation, leaves of absence, or open positions that are being advertised or filled through recruitment. The ideal candidate for TMG would be someone who can multitask, is adaptive, and is trustworthy enough to make those adjustments.
Key Responsibilities
What's a Floater?
A floater is a person who fills a position without being assigned to a certain work location. Floaters will be allocated to work in a department or branch to cover gaps left by vacation, leaves of absence, or open positions that are being advertised or filled through recruitment. The ideal candidate for TMG would be someone who can multitask, is adaptive, and is trustworthy enough to make those adjustments.
Key Responsibilities
- Handle all materials received in the Mail Center (receive, review, receipt, document, process, prepare, identify, separate, deliver, transport, etc.).
- Perform tasks for digital mail. (scan mail, save as pdf file, email the saved file to the recipient, follow up for instructions, and monitor retention of original documents.)
- Deliver, pickup, and transport materials within, between, to, and from various departments.
- Deliver office supplies and copy paper.
- Inspect deliveries for suspicious or threatening items.
- Operate a company vehicle to transport items.
- Answer calls and provide customer service.
- Pick up outbound boxes and packages from internal customer locations.
- Ability to sort items into categories according to established methods.
- Prepare items for processing, shipment or transportation.
- Enter activity data in logs, maintain records.
- Ensure all safety procedures are followed at all times.
- Prepare and process outbound courier shipments using a computer or service provider's equipment (such as FedEx).
- Ability to cross train on other roles within the department; responsible for carrying out other duties as appropriate due to staff absences or at the discretion of management.
- Receive and complete the print request according to client expectations.
- Other duties are assigned by the manager.
- High school diploma or equivalent (GED).
- A minimum of 2-5 years of mail service-related experience is preferred, along with knowledge of commonly used office service procedures.
- 1-3 years' experience with Microsoft Office software (Word, Excel, etc.).
- Excellent customer service skills; must possess a "can do" attitude.
- Excellent communication skills, both verbal and written.
- Ability to effectively work individually or in a team environment.
- Competency in performing multiple functional tasks.
- Attention to detail.
- Ability to handle mail or hand cart, as well as flatbed.
- Must be able to lift up to 50 pounds.