IT Support Analyst

We're seeking an IT Support Analyst who combines deep technical skills with a genuine service mindset and sound judgment.

Responsibilities

• Triage and resolve issues across hardware, software, networking, and accounts
• Diagnose and resolve issues across macOS, iOS, Windows, and our core SaaS platforms (Google Workspace, Salesforce, Office365)
• Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement through Mobile Device Management (MDM)
• Support access management and employee lifecycle workflows (onboarding, offboarding)
• Handle escalations requiring cross-team coordination
• Provide hands-on support for VOIP phone system, AV systems, conference rooms, and printers
• Maintain accurate, detailed documentation of systems, procedures, and support workflows; contribute to technical manuals and user guides.
• Support ongoing security initiatives such as identity management, password policies, and security incident response.

What We’re Looking For

• 2 years of IT Support/Admin experience  with strong troubleshooting skills across hardware, software, and networking.
• Excellent communication skills with the ability to explain technical solutions to non-technical users.
• Experience balancing multiple priorities in a fast-moving environment.
• Strong knowledge of IT security, access control, and best practices.
• Hands-on experience with macOS & Windows environments.
• Proficiency in Google Workspace and Microsoft 365 administration.
• Solid understanding of networking concepts (DHCP, DNS, VPN, VLANs, etc.).
• Experience managing MDM platforms (Jamf, Intune, Kandji, Mosyle).
• Certifications such as CompTIA A , Google IT, Apple ACMT, Microsoft 365, Cisco CCNA or similar.

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