What are the responsibilities and job description for the REMOTE - Call Center Representative (CSR) - Contract position at The Midtown Group?
Join Our Team as a fully remote Call Center Representative...and Make a Difference in Healthcare Access!
Are you passionate about helping others and providing exceptional customer service? We are seeking dedicated Call Center Representatives. In this vital role, you’ll serve as a frontline advocate, assisting consumers through inbound and outbound calls, guiding them through health coverage applications, and ensuring they receive the support they need in a timely, respectful manner. If you're looking to be part of a dynamic team committed to making healthcare more accessible, this is the opportunity for you!
What You’ll Bring to the Table:
- High School diploma or equivalent
- Relevant experience in healthcare, call centers, or case work
- Proficiency in Microsoft Office (Word and Excel)
- Experience working effectively with diverse populations, including culturally and linguistically disadvantaged groups
- Ability to navigate and efficiently use CRM and DC systems
- Excellent organizational, interpersonal, written, and verbal communication skills
- Strong problem-solving and critical thinking abilities
- Comfort working in a fast-paced environment
Nice to Have Skills:
- Prior experience in health insurance or benefits enrollment
- Knowledge of healthcare policy and program procedures
- Familiarity with remote working tools like Microsoft Teams
Preferred Education and Experience:
- High school diploma or equivalent
- Healthcare or call center experience preferred but not required
Other Requirements:
- Ability to work remotely with a minimum internet speed of 300 Mbps
- Willingness to respond promptly to emails, calls, and messages during work hours
- Physical ability to sit for prolonged periods at a desk working on a computer
Salary : $18 - $19