Lead Museum Aide

Lead Visitor Services Representative

Smithsonian Institution | New York City
One-Year Full-Time Contract | Onsite
$24-$25 hr

Amazing opportunity to work with the Smithsonian Institution at a beautiful museum in New York City. The Lead Visitor Services Representative is a senior-level role responsible for supporting daily visitor services operations, staff and volunteer coordination, group experiences, and special programs.

Responsibilities

• Oversee and support Visitor Services Representatives and museum volunteers.
• Create, coordinate, and communicate daily floor volunteer schedules and operational assignments.
• Assist with staff training, mentoring, and scheduling.
• Conduct VIP, specialty, building, and other group tours as assigned.
• Serve as a liaison for Group Reservations and assist with group visits and special audiences.
• Support Volunteer Program administration, including records and program attendance.
• Monitor and evaluate visitor services programs and daily operations.
• Assist with short-term projects and programs serving special audiences.
• Provide a welcoming, professional experience for museum visitors.

Qualifications & Requirements

• Previous experience in visitor services, museums, hospitality, education, or a related field.
• Lead, supervisory, training, or group-tour experience preferred.
• Strong communication, organization, and customer service skills.
• Ability to work independently and collaboratively in a busy public-facing environment.
• Must be a U.S. citizen and successfully pass a background check.

Schedule & Location

Location: 1 Bowling Green, New York, NY 10004
Schedule: Full-time, onsite, 40 hours per week (8 hours per day). Days off may vary. Some weekends, holidays, and overtime may be required.

Our client has an amazing opportunity for professional growth!