People & Culture Manager

Company Description:

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Job Description

Position Summary

The People & Culture Manager plays a critical leadership role in fostering a high-performance, engaged, and inclusive workplace for a large-scale resort operation of approximately 550 team members. This position partners with operational leaders to drive culture, ensure compliance, develop talent, and deliver exceptional team member experiences aligned with the resort’s values and service standards.

What You Will Accomplish

Key Responsibilities

Culture & Engagement

• Champion a positive, inclusive, and service-driven culture reflective of the resort’s values
• Lead team member engagement initiatives, surveys, and action planning
• Oversee recognition programs, events, and communication strategies
• Serve as a visible and approachable resource for all team members

Employee Relations

• Provide guidance and resolution on employee relations matters, including conflict resolution, investigations, and corrective action
• Ensure fair and consistent application of policies and procedures
• Coach managers on leadership effectiveness and team dynamics

Talent Acquisition & Onboarding

• Partner with department leaders to recruit, hire, and retain top talent
• Oversee onboarding programs to ensure a seamless and engaging new hire experience
• Support workforce planning for seasonal and high-volume staffing needs

Training & Development

• Drive leadership development and training programs
• Identify skill gaps and create learning opportunities for team members
• Support succession planning and internal career growth initiatives

Compliance & HR Operations

• Ensure compliance with all federal, state (California), and local labor laws
• Maintain HR policies, procedures, and team member handbook
• Oversee payroll support, benefits administration, and HRIS systems
• Ensure proper documentation and recordkeeping practices

Safety & Wellbeing

• Promote a strong safety culture and partner with leadership on risk management initiatives
• Support workers’ compensation processes and return-to-work programs
• Champion wellness initiatives for team members

Strategic Partnership

• Act as a trusted advisor to department leaders on all people-related matters
• Analyze HR metrics (turnover, engagement, labor trends) to inform decisions
• Support organizational changes and continuous improvement initiatives

What You Will Bring

Qualifications

Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)

• Spanish language proficiency is strongly preferred.
• 5–8 years of progressive HR experience, preferably in hospitality or resort environments
• Experience supporting large, diverse workforces (300 team members preferred)
• Strong knowledge of California labor laws and HR best practices
• Workday Experience a plus
• Demonstrated success in employee relations and conflict resolution
• Excellent communication, coaching, and leadership skills

Key Competencies

• Relationship building and influence
• Problem-solving and sound judgment
• Confidentiality and integrity
• Adaptability in a fast-paced environment
• Strong organizational and time management skills

Work Environment & Expectations

• On-site role in a dynamic, guest-focused resort environment
• Ability to work flexible schedules including weekends and holidays as needed
• Regular interaction with all levels of team members and leadership

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.