What are the responsibilities and job description for the Hospitality Specialist position at The Melting Pot?
A Hospitality Specialist is the first person the guest sees and the last: you are the face of the restaurant! As a host/hostess, you will be a member of a cohesive team that supports each other’s success in a fast-paced environment.
What you will do:
- Understand our Guest-Obsessed culture and do whatever it takes to create a positive and memorable guest experience.
- Welcome guests warmly by opening the door, smiling, and making eye contact as they enter the restaurant
- Seat guests at their own pace, handing the appropriate menu(s) to each guest after they’re seated.
- Communicate with servers and managers regarding availability of tables, seating of large parties, or special requests so that guests receive seamless service.
- Handle guests’ complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction.
Perks of the job:
- Great pay
- Flexible schedules
- Growth opportunities
A Hospitality Specialist is responsible for serving our guests with unparalleled hospitality to create unforgettable experiences every day! If this sounds like you, please apply today!