What are the responsibilities and job description for the Field- Human Resources Representative (Senior Living Experience) position at THE MEDICAL TEAM?
The Field HR Representative serves as an on-site partner to multiple senior-living and home-care communities. The role focuses on proactive employee engagement, rapid problem resolution, policy compliance, and continuous training of direct-care staff. Working closely with community leadership, the Field HR Rep builds a positive workplace culture that supports high-quality resident care and strong staff retention.
Key Responsibilities
- Employee Engagement & Culture
- Conduct routine community visits, huddles, and rounding sessions to maintain visibility and open communication with staff.
- Plan and execute engagement events, appreciation initiatives, and recognition programs aligned with company values.
- Employee Relations & Problem Solving
- Provide first-line support for workplace concerns, conflict resolution, and coaching of supervisors on policy application.
- Investigate complaints (harassment, discrimination, safety, etc.) in coordination with HR leadership; prepare findings and recommended actions.
- Training & Development
- Deliver or coordinate recurring in-service training for caregivers on topics such as compliance, service excellence, and documentation best practices.
- Track mandatory training completion and support corrective actions for non-compliance.
- Compliance & Policy Implementation
- Ensure communities adhere to federal, state, and company HR policies (FMLA, ADA, wage & hour, safety standards).
- Monitor retention, turnover, corrective actions, and engagement-survey data for assigned sites; recommend data-driven improvements.
- Prepare weekly field reports summarizing activities, trends, and follow-up items.
- Assist with recruiting events, new-hire orientation, leave administration, and benefit-enrollment questions as needed.
- Serve as an HR ambassador at community town halls and committee meetings.
Qualifications
- Bachelor’s degree in Human Resources, Business, or related field (or equivalent experience).
- 3 years of HR generalist or employee-relations experience; healthcare or senior-living environment preferred.
- Demonstrated success conducting workplace investigations and facilitating training.
- Working knowledge of employment laws and HR best practices.
- PHR/SPHR or SHRM-CP/SCP certification strongly preferred.
Core Competencies
- Exceptional interpersonal and listening skills; able to build trust quickly across all staff levels.
- Conflict-resolution and mediation expertise.
- Strong presentation and group-facilitation abilities.
- Data-driven mindset with attention to detail and follow-through.
- High degree of confidentiality, integrity, and professional judgment.
Work Environment & Travel
- Primary work occurs on-site within multiple communities; up to 75 % local travel using personal or company vehicle (mileage reimbursed).
- Occasional evening or weekend hours to support engagement events or urgent investigations.
Your employment enjoys a wealth of great benefit choices to include:
- Competitive base salary
- 401(k) Employer Match,
- PLUS company paid Life insurance
- Generous PTO, PLUS company paid holidays
- Tuition assistance, continuing ed and, much, much, more!
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance