What are the responsibilities and job description for the Solutions Engineer / Technical Sales Support position at The Media Trust?
Position Overview:
We are hiring a US-based Solutions Engineer / Technical Sales Support Specialist to bridge Sales and Engineering in delivering The Media Trust’s real-time ad scanning, malware detection, creative QA, and compliance solutions. You’ll be the technical partner to account executives and clients, from initial discovery and demo through integration, pilot execution, and onboarding.
This cross-functional role supports web and mobile platforms with our Media Scanner and Media Filter products. Depending on your strengths and client needs, it may focus on digital publishers, advertisers, adtech vendors, commerce media, or mobile apps.
Key Responsibilities:
Pre-Sales & Solutions Support
- Collaborate with Sales during discovery, technical qualification, and solution mapping.
- Lead product demonstrations using Media Scanner, Media Filter, and related APIs and SDKs.
- Develop,present and execute integration plans, data flow diagrams, and proof-of-concept pilots.
- Customize scanning environments for clients' and prospects' account setups.
- Evaluate client needs and recommend effective product, integration and operating solutions
- Help define product market fit opportunities, prioritizing ICP and market priorities in conjunction with sales and CRO
Client Enablement & Integration
- Translate client requirements into actionable technical roadmaps.
- Manage onboarding, sandbox environments, and deployment coordination.
- Deliver API and SDK documentation, implementation guides, and integration walkthroughs.
- Work with R&D and threat intelligence teams to resolve complex client issues.
Post-Sales Technical Guidance
- Support troubleshooting, technical escalations, and long-term client success.
- Train clients on self-service policy management, tag management, reporting, and scanning dashboards.
- Track feedback and recommend features to Product and Engineering.
Product Liaison
- Translate market and client feedback into product requirements and priorities
Required Qualifications:
- 3–5 years in adtech, martech, mobile advertising, or digital publishing in a technical role.
- Strong experience with programmatic advertising (e.g., RTB, SSP/DSP flows, ads.txt).
- Solid grasp of campaign QA, ad verification, creative categorization, or brand safety.
- API and integration expertise (REST, XML/JSON, JavaScript, Python, or similar scripting).
- Experience working with malware detection tools or ad scanning platforms.
- Excellent client-facing communication, presentation, and problem-solving skills.
- Familiarity with privacy frameworks (GDPR, CCPA) and compliance tech.
Preferred Skills:
- Experience with brand safety and ad quality platforms.
- Understanding of mobile app environments, ad SDKs, and emulator testing.
- Knowledge of COPPA, HIPAA, ATT, or mobile privacy guidelines.
- Experience with architecture diagrams software (e.g., Lucidchart, Draw.io).
Why Join The Media Trust:
- Play a pivotal role in protecting consumers from malware and offensive content.
- Join a company trusted by the world’s top publishers, brands, and platforms.
- Competitive salary and benefits including:
About The Media Trust:
The Media Trust is the global leader in digital trust and safety, helping advertisers, publishers, and ad platforms protect consumer experiences by scanning over 200 billion ads monthly. We serve over 600 global clients—including Adobe, Viant, Expedia, BBC, and Hearst—to detect malware, enforce privacy compliance, stop malicious content, and ensure creative quality across web and mobile environments.
Salary : $100,000
