What are the responsibilities and job description for the Regional Operations Support Specialist position at The MCS Group?
The Regional Operations Support Specialist plays a critical role in delivering high-quality office services across multiple client sites, including universities, legal offices, and healthcare facilities. This position provides both leadership and hands-on support for campus mail and package processing, office services, and print/copy operations. The ideal candidate is highly adaptable, customer-focused, and knowledgeable in print production and mailroom workflows, with the ability to step into various roles and locations as needed. Daily and weekly assignments will vary based on need and are subject to change daily with little to no notice. This position is responsible for covering open vacancies and offering supplementary labor during special initiatives or periods of high demand. The position is not eligible for remote work. ESSENTIAL DUTIES & TASKS · Provide on-site operational support and leadership across multiple client locations.· Ensure consistent delivery of mailroom services including inbound/outbound mail, package handling, and campus distribution.· Operate and troubleshoot print, copy, and scanning equipment; ensure quality control and timely output.· Support office services such as document management, supply inventory, and reception coverage.· Travel regularly between client sites in the DC and Maryland region; mileage and expenses reimbursed.• This role necessitates the capacity to remain on one’s feet for eight hours per shift and includes routine tasks involving standing, bending, and lifting. At times in adverse weather conditions· Performs other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES:· 5 years of experience in office services, mailroom operations, or print production.· Strong working knowledge of print/copy equipment (e.g., Canon, Ricoh, Xerox) and related software.· Ability to lift and move packages and operate mailroom equipment (e.g., postage meters, sorters).· Excellent communication and customer service skills.· Valid driver’s license and reliable transportation.· Flexibility to work across multiple sites and adapt to changing client needs.· Ability to work independently and manage time effectively.· Experience in higher education, legal, or healthcare environments.· Familiarity with shipping platforms (FedEx, UPS, USPS) and mail tracking systems.· Basic troubleshooting and maintenance of office equipment.Company DescriptionA Leading Provider of Outsourced Services for Over 40 YearsThe MCS Group, Inc., a certified Women’s Business Enterprise, is a nationally-recognized provider of outsourcing services. For more than three decades, we have served law firms, insurance companies, corporations, government agencies and educational institutions with cutting-edge technology and a comprehensive breadth of services including records retrieval & analysis, deposition, eDiscovery, facilities management and back office solutions to help increase productivity while reducing operational costs.We have a culture structured around making a difference for our colleagues, clients and community.
Salary : $55,000