What are the responsibilities and job description for the Commercial Lines Manager position at The McClone Agency, Inc?
This position can be based out of any of these areas - Menasha, Madison, Sheboygan, or Milwaukee, WI
The Commercial Lines Manager is responsible for leading the daily operations of McClone’s Commercial Lines department, ensuring a high level of service, operational consistency, and efficiency. Reporting to the Director of Client Experience, this role directly manages the Account Executives, Account Managers, and the Commercial Lines Team Lead.
The Commercial Lines Manager is accountable for executing departmental workflows, driving team performance, maintaining quality standards, and partnering closely with Sales Leadership, Risk Advisors (RAs), and Business Development (BD) to ensure seamless client experience.
This position plays a key role in executing McClone’s growth and innovation strategy by supporting cross-sell and round-out opportunities, reinforcing sales-to-service handoffs, and cascading AI and efficiency initiatives across the team. The Manager also oversees the day-to-day relationship with ResourcePro, ensuring that outsourced tasks align with the Director’s strategic vision for scalability and cultural fit.