Technical Support Analyst

MARYLAND GENERAL ASSEMBLY

DEPARTMENT OF LEGISLATIVE SERVICES

RECRUITMENT NOTICE

Position: Technical Support Analyst

Information Technology Office (ITO)

Office of Operations and Support Services (OOSS)

Salary: $58,000 - $70,000 based on experience and qualifications.

Application Deadline: December 23, 2025

Team Member Benefits: Click Here to Learn More

Principal Duties:

• Provide technical assistance and support for issues related to computer systems, software, and hardware
• Perform annual hardware and software upgrades in a team environment and independently
• Identify technical problems with local area networks and wireless connections
• Effectively troubleshoot local and network printers
• Diagnose, troubleshoot, and resolve technical issues in person, over the phone, or remotely in a timely manner.
• Utilize Help Desk Management Application to track calls, tickets, and inventory
• Lift, unpack, pickup standard desktops, laptops, printers, and associated hardware and deliver to DLS offices within the complex
• Assist with special projects as needed

Qualifications:

• Bachelor's Degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems, or other information technology related field required
• 4 years of experience working on technical support related principal duties listed above may be substituted for education requirement
• Excellent communication and customer service skills necessary to assist non-technical users with computer systems and applications
• Working knowledge of Microsoft Windows 11 and Microsoft Office 365
• CompTIA A certification preferred; if not, must complete within one year of hire date
• Available to work overtime as required to meet legislative deadlines

To Apply:

Email Resume and Cover Letter to jobs@mga.maryland.gov and include code 11-25. The cover letter should state the reasons for interest in the position, any relevant experience, and availability to begin work.