What are the responsibilities and job description for the Reservations and Event Coordinator position at The Maryland Center for Hospitality Training?
Job Description:
- Manage and confirm room and event reservations accurately and efficiently.
- Collaborate with clients to understand their event needs and handle bookings, cancellations, or modifications.
- Provide information about availability, rates, promotions, and event packages.
- Coordinate event logistics, including venue setup, catering, and vendor management.
- Serve as the primary point of contact for guests and clients, ensuring a seamless booking and event experience.
- Handle any issues or emergencies that arise during the planning or execution phase.
- Maintain detailed records of reservations, events, and client preferences for future reference.
Requirements:
- High school diploma or equivalent; a degree in Hospitality or Event Management is a plus.
- 2 years of experience in reservations, event coordination, or a similar role.
- Strong organizational and multitasking skills to handle bookings and event logistics simultaneously.
- Excellent communication and customer service skills.
- Proficiency in reservation and event management software.
- Ability to remain calm and problem-solve under pressure.
- Attention to detail and a proactive approach to client needs.