What are the responsibilities and job description for the Server Assistant position at The Mark Hotel?
High volume restaurant in one of New York's most affluent neighborhoods. High check average, can average $1,200.00 gross per week.
Statement of Purpose:
The Server Assistant's priorities and responsibilities are to exceed our guest's expectations by providing them with the highest level of consistent, professional and courteous service.
Primary Duties:
- To uphold The Mark by Jean-Georges Values and Mission Statement while performing positional responsibilities.
- To adhere to company policies and procedures, as stated in the company Handbook.
- To provide the highest quality service to guests at all times, by instilling the Jean-Georges philosophy "The client is king".
- To treat every guest, employee and vendor with respect and dignity.
- To report to work on time and in proper uniform, always punching in and out as required of all employees.
- To promote teamwork within the restaurant, creating a positive work environment.
- To properly execute all necessary steps of service.
- Ensure the highest levels of cleanliness and organization throughout the restaurant at all times.
- To provide exemplary service to all guests by applying knowledge of service and the food and beverage menus.
- Attend Pre-Shift Daily
- Perform other job related activities as required or assigned by the supervisor.
- Complete a positional training program with validation measures throughout.
- Check identification of all guest's under age of 30.
- Maintain accurate financial records of the shift, including all discounts and comps
- Respond positively to any guest's requests.
- To be present and participate in all monthly training seminars
- To execute daily side work with enthusiasm and motivation.
- To check with customers to ensure that they are enjoying their experience and meals.
Requirements:
- Proficient in all aspects of fine dining service
- Knowledge of food and beverage as well as a passion to cultivate this skill.
- May be required to lift up to 30 lbs. occasionally
- Possess a proven track record for guest satisfaction
- Displays a confident and professional appearance and meets company grooming standards.
- A team player that understands vision of short and long term goals and has an ability to multitask.
- Attention to detail and ability to meet deadlines.
Education and Experience:
- High School diploma
- Two years prior front of the house experience in a high volume, upscale dining establishment.
Other:
May be required to lift up to 30 lbs. occasionally. Available to work late nights, holidays and long days as necessary.
Source: The Mark Hotel
Salary : $1,200