COMMUNITY SUPPORT SPECIALIST

The Management Trust

Position Title: Community Support Specialist

Location: Reno, NV

Reporting To: Regional Manager

Status: Non-Exempt, Full-Time

Salary: $17.00 - $19.00/Hourly DOE

Company Profile

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

Employee Owner Position Purpose

The Community Support Specialist is responsible for providing exceptional customer service and quality administrative support to both internal and external clients, including, but not limited to, support clubhouse operations, recreational amenities, and community engagement within our gated residential community.

Job Duties And Responsibilities

Resident Support & Communication

• Assist with monthly newsletter and event calendar distribution
• Provide logistical support for HOA-sponsored activities
• Maintain consistent communication regarding amenity use and policies
  
  

Amenity & Facility Oversight

• Conduct routine visual inspections of the clubhouse, gym, pool, pickleball, and bocce courts
• Report maintenance, safety, or cleanliness concerns
• Coordinate reservations and facility access scheduling
  
  

Office Hours & Resident Assistance

• Maintain published on-site office hours
• Assist residents with HOA procedures and amenity access
• Escalate operational concerns to management as appropriate
  
  

New Resident Onboarding

• Coordinate gate access fob distribution
• Provide orientation to community amenities
• Support Welcoming Committee initiatives
  
  

Vendor Liaison

• Serve as on-site contact for landscape, pool, and janitorial vendors
• Monitor vendor performance and communicate issues to management
  
  

Light Facility Support

• Assist with clubhouse readiness for events
• Restock supplies and report cleaning or repair needs
  
  

Sales-Related Community Events & Activities

• Provide support for developer sales-related activities and events as requested
• Coordinate with the sales team in showing facilities and interacting with prospective buyers
  
  

Qualifications

• High School Diploma (or equivalent); Associate’s Degree preferred
• Proficiency in administrative support – generally between 1-4 years
• Experience with Microsoft Office suite of products
• Ability to identify and prioritize tasks
• Ability to multi-task and provide support to multiple communities while understanding their unique rules and requirements
• Conflict resolution skills
• Highly organized and able to monitor records for pending deadlines
• Excellent written and verbal communication
• Ability to provide high-level customer service with astute attention to detail and organization
• Must be a team player
• Ability to utilize technology including phone systems, reports, and office equipment to efficiently discharge tasks
• Adaptable and dependable with a solid attendance record
• Professional and respectful demeanor with all internal and external customers at all times
  
  

Special Position Requirements

• None
  
  

Essential Functions

• Use standard office equipment, including: computer, phone, copier/scanner, etc.
• Be stationary for periods of time
• Relocate up to (25) pounds
• Travel to and from offsite locations
  
  

SUPERVISES OTHERS? IF SO, LIST:

• None
  
  

Schedule & Travel

• Scheduled hours will vary based on the needs of the business
• This position may require occasional long hours to meet business needs
  
  

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.