Catering Sales Manager

About Us

At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin. 

With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space. 

We are Uncompromising by Nature

We are here for those who question the ordinary.  Who shun the mundane, the dull and the blunt.  The risk-takers, the tree-shakers, the trail-makers.  Those who believe in more, in further, and better.  Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters.  Not afraid to be one of the curious minds.  Who will talk of the world with elegance and charm.  Knowing of its beauty, its delicate place.  Yet embrace those things that bring us on.  Art, food, wine, and song.  Find us, united by a love for life.  Its zest, its zing… its unpredictable turns.  Join our commitment, our passion, and flair.  Free spirits with soul.

 Our Full-time Eligible benefits include:

Participation in 401(k) with company match of up to 4%*

Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity

Paid PTO

Paid Holidays

Paid Maternity/Paternity Leave

Employee Assistance Program*

Complimentary Employee Meal*

Complimentary Bus Passes*

50% off Dining in Nido*

Recognition Programs, Incentives and Celebrations*

*Benefits available to Part time Associates

Job Summary/Responsibilities

The Catering Sales Manager is a new addition to our established and growing Sales, Catering and Marketing department.  This is an on-site role responsible for generating catering revenue through the solicitation, planning, and execution of social events, corporate meetings, private dining experiences, and group functions for a luxury boutique hotel. This role serves as the primary liaison between clients and hotel operations to ensure exceptional service delivery, seamless event execution, and achievement of revenue goals.

Sales & Business Development

• Solicit new catering business through prospecting, networking, referrals, site tours, and community involvement.
• Develop and maintain relationships with corporate clients, wedding planners, event organizers, destination management companies, and local businesses.
• Respond promptly and professionally to inquiries, proposals, and client communications.
• Conduct property tours and present event spaces, guest rooms, and catering offerings to prospective clients.
• Negotiate contracts, pricing, and event details while maximizing revenue opportunities.
• Achieve or exceed quarterly and annual catering sales goals.

Event Planning & Client Management

• Coordinate all aspects of assigned events from contract through execution and post-event follow-up.
• Prepare banquet event orders (BEOs), room diagrams, and event documentation accurately and within established deadlines.
• Serve as the primary point of contact for clients throughout the planning process.
• Collaborate with culinary, banquet, front office, housekeeping, and engineering teams to ensure flawless event execution.
• Conduct pre-conference and pre-event meetings with operational departments as needed.
• Ensure all events reflect the hotel’s luxury service standards and personalized guest experience.

Revenue & Administrative Responsibilities

• Manage catering sales pipeline and maintain accurate account information within the hotel’s sales system or CRM.
• Monitor event profitability and upselling opportunities including audiovisual, food and beverage enhancements, guest rooms, and ancillary services.
• Prepare weekly sales activity reports, forecasts, and production updates.
• Ensure contracts, deposits, billing instructions, and event details are completed accurately and timely.
• Participate in revenue strategy discussions and contribute to overall hotel sales initiatives.

Guest Experience & Service Standards

• Maintain a visible presence during events to ensure client satisfaction and operational excellence.
• Resolve guest concerns promptly and professionally.
• Foster positive working relationships across all hotel departments.
• Uphold confidentiality, professionalism, and luxury hospitality standards at all times.

Other Responsibilities

• All other duties as assigned, requested, or deemed necessary by leadership.

 Supervisory Duties

• None

Core Competencies

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:

• Integrity and Respect
• Communication
• Innovation
• Teamwork and Relationships
• Hospitality
• Job Excellence
• Managing and Developing Others
• Leadership

Position Qualifications

Education/Formal Training

Minimum of high school diploma or equivalent.

Bachelor’s degree in Hospitality Management, Business, Marketing or related field, preferred.

Experience

• Minimum 2-3 years of sales, catering experience in a hotel or restaurant environment.
• Previous luxury hotel experience, preferred.

Knowledge/Skills

• Strong understanding of food and beverage operations, banquet service, and event planning.
• Proven ability to generate revenue and close sales opportunities.
• Excellent verbal, written, organizational, and interpersonal communication skills.  Ability to manage multiple events and deadlines in a fast paced environment.
• Proficiency with hotel sales and catering systems such as Delphi, CI/TY, Opera or similar platforms, preferred.
• Strong negotiation and relationship-building skills.
• Flexible schedule including evenings, weekends, and holidays as business demands require.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand and walk for extended periods throughout the hotel and event spaces.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
• Must be able to lift and carry up to 20lbs
• Ability to attend evening and weekend events as require.
• Ability to bend, reach, kneel, and move throughout event spaces and hotel facilities.

Environment

Office environment, weather exposure when making sales calls.