Sales Manager

At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin. 

With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space. 

We are Uncompromising by Nature

We are here for those who question the ordinary.  Who shun the mundane, the dull and the blunt.  The risk-takers, the tree-shakers, the trail-makers.  Those who believe in more, in further, and better.  Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters.  Not afraid to be one of the curious minds.  Who will talk of the world with elegance and charm.  Knowing of its beauty, its delicate place.  Yet embrace those things that bring us on.  Art, food, wine, and song.  Find us, united by a love for life.  Its zest, its zing… its unpredictable turns.  Join our commitment, our passion, and flair.  Free spirits with soul.

Our Full-time Eligible benefits include:

Participation in 401(k) with company match of up to 4%*

Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity

Paid PTO

Paid Holidays

Paid Maternity/Paternity Leave

Employee Assistance Program*

Complimentary Employee Meal*

Complimentary Bus Passes*

50% off Dining in Nido*

Recognition Programs, Incentives and Celebrations*

*Benefits available to Part time Associates

Job Summary/Responsibilities

The Small Group & Business Travel Sales Manager is responsible for generating revenue through the solicitation and development of Business Travel (BT), SMERF, Small Group, and Catering business. This position will focus on all non-Entertainment group opportunities requiring 20 guestrooms or fewer, negotiated corporate accounts, local business travel, and stand-alone catering events. The ideal candidate is a proactive and results-driven sales professional who excels at prospecting, relationship building, and converting opportunities across multiple revenue streams, including guestrooms, meeting space, and catering revenue.

• Develop and grow Business Travel (BT) accounts and negotiated corporate partnerships to increase midweek occupancy and hotel revenue.
• Solicit and manage all non-Entertainment group opportunities requiring 20 guestrooms or fewer.

• Prospect and secure SMERF business opportunities, including social, military, educational, religious, and fraternal organizations.
• Generate stand-alone catering revenue through corporate, social, nonprofit, and community event sales.
• Drive total hotel revenue by selling guestrooms, meeting space, banquet facilities, and catering services.
• Conduct outside sales calls, networking events, site inspections, and prospecting activities to generate new business opportunities.
• Lead the sales process from inquiry through contract execution, including proposal development, presentations, negotiations, and closing.
• Partner closely with Conference Services, Operations, Revenue Management, and Food & Beverage teams to ensure successful event execution and guest satisfaction.
• Maintain an active sales pipeline and consistently achieve established room night, revenue, and catering goals.
• Identify opportunities to convert catering clients into room-producing business and room-producing clients into catering opportunities.
• Attend trade shows, community events, and industry functions to increase awareness of the hotel and generate new business leads.
• Maintain accurate account information, activity reports, contracts, and correspondence in Delphi and other hotel systems.
• Participate in daily business review meetings, weekly sales strategy discussions, and forecasting sessions.
• Stay informed on market trends, competitor activity, and customer needs to identify new revenue opportunities.

Other Responsibilities

• All other duties as assigned, requested, or deemed necessary by leadership.

Supervisory Duties

• None

Core Competencies

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:

• Integrity and Respect
• Communication
• Innovation
• Teamwork and Relationships
• Hospitality
• Job Excellence
• Managing and Developing Others
• Leadership

Qualifications

Education/Formal Training

• High school or equivalent education required. Bachelor’s degree preferred.

Experience

• Minimum 2 years of hotel sales management experience. 
• Previous luxury hotel experience strongly preferred.

Knowledge/Skills

• Strong prospecting and relationship-building skills
• Ability to manage multiple priorities in a fast-paced environment.

• Ability to take ownership of issues and work to ensure resolution. 
• Ability to learn quickly and adapt to the Loren’s unique culture. 
• Strong verbal and written communication skills in English. 
• Ability to work independently and to partner with others to promote an environment of teamwork. 

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand, and walk for extended periods throughout the hotel, meeting spaces, and client event areas.
• Ability to lift, carry, push, or pull up to 20 pounds occasionally, including sales materials, signage, promotional items, or event collateral.
• Ability to use computers, phones, and other standard office equipment for prolonged periods.
• Ability to communicate effectively in person, over the phone, and via electronic communication.
• Ability to travel locally for client meetings, networking events, and community engagements as needed.
• Ability to work flexible schedules, including evenings, weekends, and holidays, based on business and event demands.
• Ability to move frequently between departments, guest areas, meeting spaces, and off-site locations.
• Ability to maintain professionalism and composure in a fast-paced hospitality environment

Environment

Office environment, weather exposure when making sales calls.