Business Travel Sales Manager

About Us

At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin. 

With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space. 

We are Uncompromising by Nature

We are here for those who question the ordinary.  Who shun the mundane, the dull and the blunt.  The risk-takers, the tree-shakers, the trail-makers.  Those who believe in more, in further, and better.  Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters.  Not afraid to be one of the curious minds.  Who will talk of the world with elegance and charm.  Knowing of its beauty, its delicate place.  Yet embrace those things that bring us on.  Art, food, wine, and song.  Find us, united by a love for life.  Its zest, its zing… its unpredictable turns.  Join our commitment, our passion, and flair.  Free spirits with soul.

Our Full-time Eligible benefits include:

Participation in 401(k) with company match of up to 4%*

Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity

Paid PTO

Paid Holidays

Paid Maternity/Paternity Leave

Employee Assistance Program*

Complimentary Employee Meal*

Complimentary Bus Passes*

50% off Dining in Nido*

Recognition Programs, Incentives and Celebrations*

*Benefits available to Part time Associates

Job Summary/Responsibilities

The Business Travel Sales Manager role is responsible for effectively soliciting and promoting professional business development with all accounts their market segments. They are also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. 

• While the bulk of this position focuses on BT travel bookings this position also is responsible for SMERF group bookings of less than 25 rooms.
• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections, and written communication. 
• Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team 
• Initiate and follow up on leads. 
• Maintain and participate in any active sales solicitation program. 
• Monitor production of all top accounts and evaluate trends within assigned market. 
• Meet or exceed sales solicitation call goals as assigned by the Director of Sales and Marketing 
• Maintain positive and productive working relationships with other associates and departments. 
• Invite clients to the hotel for entertainment, lunches, tours, and site inspections. 
• Assist in implementing special promotions. 

Other Responsibilities

• All other duties as assigned, requested, or deemed necessary by leadership.

Supervisory Duties

• None

Core Competencies

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:

• Integrity and Respect
• Communication
• Innovation
• Teamwork and Relationships
• Hospitality
• Job Excellence
• Managing and Developing Others
• Leadership

Education/Formal Training

• High school or equivalent education required. Bachelor’s degree preferred.

Experience

• Minimum 3 years of hotel sales experience. 
• Previous luxury hotel experience, preferred.
• Corporate Business Travel (BT) sales role strongly preferred. 

Knowledge/Skills

• Requires knowledge of computer equipment.
• Requires knowledge of general sales techniques, yield management, and customer service skills.
• Requires 12th grade level mathematics, spelling and reading skills.

• Ability to take ownership of issues and work to ensure resolution. 
• Ability to learn quickly and adapt to the Loren’s unique culture. 
• Strong verbal and written communication skills in English. 
• Ability to work independently and to partner with others to promote an environment of teamwork. 

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent hearing necessary for verbal interaction with guests and associates.
• Excellent vision necessary to view set-ups.
• Excellent speech communication skills required for verbal interaction with guests and associates.
• Excellent literacy necessary to read BEOs, process gratuities and payroll, etc…

Environment

Office environment, weather exposure when making sales calls.