P&C CUSTOMER SERVICE REPRESENTATIVE

The Loomis Company is seeking an individual who is driven, reliable, and looking to excel with our growing team! For over 65 years, The Loomis Company has been a family owned company committed to protecting what you value most…Your people. Your assets. Your future. 

WHO WE ARE:
With a reputation as one of the most trusted insurance experts in the industry, The Loomis Company continually expands our business with a focus on service, expertise, and technology.
 

WHO WE'RE LOOKING FOR:
Provide customer service to clients, claimants, and providers for the P&C division via telephone or correspondence.  This would be a position working in our Wyomissing, PA office. In addition to answering phones, this position also includes other duties and responsibilities as outlined below. 

• Providing stellar customer service to resolve problems or answer questions. 
• Check all incoming policies, audits and endorsements for accuracy.
• Input the data in the system.
• Bill policies, audits and endorsements.
• Write to company for corrections to policies, endorsements, audits.
• Enter and update application s to be submitted to company for remarketing.
• Take customer calls for certificates of insurance and changes (car changes, ID cards, etc.)
• Write to company for changes, issue certificates, ID cards, and send out to customer.
• Issue binders.
• Issue cancellation requests.
• Check expiration lists to be sure everything is bound or renewed on time.
• Pull files, refile files and correspondence.
• Research and explain accounting differences.
• Do rating, if needed.
• Check follow-up items and second request outstanding items.
• Complete special projects as assigned.

The Loomis Company is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. We provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws.

This employer uses E-Verify. Please visit the following website for additional information: The Loomis Company E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

DESIRED EDUCATION AND EXPERIENCE:

High School Diploma or General Education Degree (GED), 0 to 3 years insurance and customer service experience.  Prefer candidate to have P&C license in PA.

OTHER SKILLS AND ABILITIES:

• Speed and accuracy in all areas.
• Detail-oriented.
• Knowledge of Microsoft Office products.
• Excellent verbal and written communication skills.

WHAT WE HAVE TO OFFER YOU!

• Generous Paid Time Off & paid Holidays
• Work/Life Balance
• Medical, Dental, and Vision
• Healthcare spending or reimbursement accounts such as HSA or FSA
• Employer paid Core Benefits - Life Insurance, Short & Long Term Disability, EAP
• 401k with Company match
• Many Company sponsored employee events
• Career advancement opportunities 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to perform keyboard work, verbal communications and close vision computer use. The employee may need to lift and/or move up to fifteen (15) pounds.