What are the responsibilities and job description for the Floor Assistant position at The Longboard [Sullivans Island]?
THE LONGBOARD [SULLIVAN’S ISLAND] - FLOOR ASSISTANT
- NO LATE NIGHTS
- HOLIDAY CLOSURES [THANKSGIVING DAY & CHRISTMAS DAY]
THE ATMOSPHERE
The Longboard Sullivan’s Island is the second iteration of our celebrated coastal dining concept, first launched in 2015 on St. John, USVI. Echoing the island vibes of our flagship, the Sullivan’s Island location offers refined, seafood-forward fare alongside a vibrant bar program featuring Caribbean-inspired craft cocktails. Our setting blends laid-back Lowcountry charm with spirited Caribbean energy to create a relaxed, yet elevated dining experience. Our restaurants are more than places to eat— they’re destinations to experience. We bring the vibes, the views, and the hospitality to match. With locations across the U.S. Virgin Islands and beyond, we’re all about blending world-class service with the soul of the Caribbean.
THE IDEAL MATCH
The ideal candidate is a practiced problem solver, maintains a calm demeanor under pressure, persists in getting the job done, and enjoys working alongside a large team to improve performance and increase retention. We are looking for dynamic floor assistants who are self-motivated, dedicated, and have a strong passion for food and beverage! Our floor assistants play a key role in maintaining the flow of service, keeping the energy high, the tables turning, and our service running like clockwork. Our core value of genuine hospitality starts with our employees and we are dedicated to their development in all aspects of the restaurant.
BALANCED HOSPITALITY
The Longboard Sullivans Island brings a fresh, vibrant take on coastal Caribbean dining—where tropical, casual vibes meet elevated experiences. Our restaurants are destinations that blend music, sunshine, island flavors, and top-tier hospitality into unforgettable moments. We’re laid-back but dialed-in. Professional but never stuffy. Every guest is welcomed like family— and we take that seriously.
KEY ACCOUNTABILITIES
- Deliver high-energy, intuitive, and genuinely warm service that elevates the guest experience and keeps people coming back.
- Respond appropriately to any guest requests or issues by communicating effectively with the proper server or management.
- Uphold Ballast Hospitality’s standards of quality service.
- Have the ability to recite basic menu knowledge and run food to tables when needed.
- Own the backstage operations. Act as the ultimate server ally by keeping glassware polished, tables clear, waters filled, and silverware stocked.
- Master the art of multi-tasking; take cues from multiple team members and prioritize tasks on the fly in a high- volume environment.
- Stay ahead of the rush. Prep your stations, maintain organization, and communicate effectively so you’re never caught off guard during service.
- Collaborate effortlessly with your colleagues. Support your floor team and always lend hands when needed!
- Good vibes only: prioritize respectful, open, and positive communication with the whole team.
- Keep the space crisp, clean, and clutter-free across all guest-facing and back-of-house spaces.
- Know the ballast background and what makes us tick! Our story is what sets us apart.
- Show up to show out. Look sharp, follow the dress code, and bring your best self to every shift.
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ROLE REQUIRMENTS
ROLE REQUIRMENTS
- Minimum 1 year of restaurant experience preferred.
- Excellent communication, interpersonal skills, and a collaborative attitude.
- Must possess exceptional work ethic, strong attention to detail, and strong organizational skills.
- Able to work in a standing/walking position for long periods of time.
- Receptive to constructive criticism and performance feedback.
- Ability to demonstrate quick thinking and adaptability in a constantly changing environment.
OUR DNA
At our core, we live by values that shape every interaction, decision, and experience. We offer competitive pay and a culture that values growth. From day one, we’re committed to your personal and professional development through hands-on experience, ongoing training, and clear opportunities to advance. At Ballast Hospitality, when you grow, we grow.
- Integrity is everything. Without it, nothing else matters. We lead with honesty, accountability, and trust. Always doing the right thing, even when no one’s watching.
- We invest in growth. Continuous training and development aren’t extras; they’re essential to our shared success. We see ongoing learning and development as an investment, not just in our team, but in our future.
- Creativity drives innovation. Innovation starts with imagination. We embrace fresh ideas and bold thinking to stay ahead and stand out.
- Happy teams serve better. A happy, supported, and professional team creates the kind of guest experience that sets us apart and empowers us to deliver exceptional experiences.
- We deliver legendary service. The kind of personalized care that turns moments into memories, experiences guests can’t forget, and rave about long after they leave.
- Work hard, stay sharp, and have fun. We bring passion and professionalism to everything we do while keeping it light, positive, and full of energy. Excellence and enjoyment go hand-in-hand.
EQUAL OPPORTUNITY EMPLOYER | COME AS YOU ARE
At The Longboard Sullivan’s Island, we believe great hospitality starts with great people, and that means all people. We don’t care what you look like, where you’re from, who you love, or how you identify. If you have good energy and a passion for making people feel welcome, you’ve got a spot on our team. No judgment. No discrimination. Just good vibes and equal opportunity for all.
READY TO SET THE VIBE?
At The Longboard, we believe our team is the heart of everything we do. If you’re a passionate hospitality-driven leader with a creative eye and ready to help shape the experience at one of Sullivan Island’s most exciting destinations—this is your moment.
Join Ballast Hospitality in creating standout dining experiences that celebrate sunshine, culture, and connection—one guest at a time. We look forward to meeting you!