What are the responsibilities and job description for the PROVIDER LIAISON position at The LJD Jewish Family & Community Services?
Job Summary:
The Provider Liaison serves as a link between JFCS, the case management agency, service providers, and families engaged in the child welfare system. This position is responsible for ensuring the timely, coordinated, and effective delivery of services to children in out-of-home care and their parents. With a strong focus on quality assurance and performance outcomes, the Provider Liaison oversees transportation arrangements, tracking and auditing service referrals, and gathering provider data to inform child welfare assessments and case planning.
Minimum Qualifications:
Education: Bachelor’s Degree – Preference in Social Services
Experience: 2 years experience preferred in the field of child welfare case management.
Primary Job Functions:
- Liaison between Case Managers and Service Providers to achieve the following goals:
- Reduction in “No reasonable Efforts” findings in court
- Reduction in client no-shows and complaints from providers
- Purposeful and coordinated scheduling of client appointments to reduce the transport workload of case management and caregivers
- Increase in the percentage of case reviews that show quality contacts with service providers
- Increase in quality assessments (alignment in safety plan/case plan progress and treatment goals)
Periodic Job Functions:
Provide ongoing coaching to case managers on:
- Reading and interpreting clinical documentation
- Understanding service models and treatment milestones
- Asking effective, goal-aligned questions during provider check-ins.