House Manager - Women & Children's Program

House Manager - Women's Program

Organizational Relationship: The House Manager reports to the Program Director.

Position Overview:

The House Manager is responsible for the everyday management of the residence. The House Manager offers strength-based advocacy, intervention, support, information and access to resources, as well as offering support to guests as they experience change in their lives. Provides a supervisory role for Guest Advocates and is responsible for the monthly work schedule.

Primary Responsibilities:

I. Guest Advocacy

• Get to know guests as individuals. Work with staff and volunteers to assist the guests in reaching goals.
• Helps to support the Housing Stabilization Plan created by the Programming Director to include housing and employment, education, physical and mental health resources.
• Supports the emotional, spiritual, and physical wellbeing of the guests.
• Tracks and reports housing outcomes and other reporting requirements upon request.
• When suspicion of substance abuse warrants, perform a UA. Support will be provided as needed and requested by the person on-call.
• Ensure guest confidentiality and respect.
• Holds self and others accountable to high standards of service.
• Models and maintains healthy, professional boundaries with clients.

II. House Administration

• Responsible for all aspects of daily house operations.
• Assists in managing the intakes and discharge of guests. Responds effectively and timely to all intake requests.
• Ensures a safe, clean environment for guests, volunteers, and staff.
• Responsible for ensuring that all resident rooms are clean and sanitized upon resident departure.
• Manages donations by receiving, logging, and distributing them as needed, while keeping an accurate inventory of donated items.
• Provide immediate and professional responses to any emergency or disturbance within or immediately outside the facility.
• Performs regular safety checks of all common areas and resident rooms.
• Tracks and assists in monitoring expenditures for housing support funds.
• Responsible for monitoring facility keys.
• Oversee staff schedule, shift coverage, and task follow-up and provide support/direction as needed.
• Monitor open positions, conduct interviews, and onboard new hires.
• Complete staff evaluations, provide feedback, and support professional growth for Guest Advocates.

III. Organizational Accountability and Outreach Responsibilities

• With guidance from the Program Director, oversee training of Guest Advocates and hold accountable staff, volunteers and self to high standards while providing services.
• Track and enter client data into HMIS database. Perform Coordinated Entry assessments as needed. Attend Case conferencing and any other HMIS related requirements.
• Acts as the first contact of Guest Advocates with regards to donations needs and home operations.
• Participates in regular program evaluations.
• Provides support and constructive feedback to staff and volunteers.
• Ensures guests and staff comply with program guidelines and procedures.
• Performs other reporting requirements upon request.
• Completes ongoing professional training as set forth by the Operations Director and Executive Director.
• Ensures expenses meet the annual budget set forth by the Executive Director and Board of Directors,
• Assists with fundraising and special events upon request.
• Review and sign off time sheets for the Executive Administrative Assistant on the Monday after the ending pay period.
• Participate in weekly staff meetings.

Education and Experience

• High School diploma or equivalent.
• Experience and/or educational background related to work with homeless and/or under-resourced populations. Preferred but not required.
• Experience with Microsoft Office and Teams.
• Experience with Google Drive/Google Docs and spreadsheets preferred.
• Excellent communication and organizational skills.
• Ability to solve problems and make decisions individually and within a team.
• Valid driver’s license and reliable transportation.
• Compassion, empathy, and ability to respond to individuals in crisis.
• Ability to work with people of all ages from diverse racial, cultural, religious, social and economic backgrounds and lifestyles.
• Ability to work weekdays, some holidays, and weekends as needed.
• Must be able to pass both a criminal background check and drug screening.
• Promote and adhere to the vision and mission of The Lighthouse of Southern MN.

Physical Demands

• During your work hours you may be required to write, talk, cook, clean, lift 40 pounds, move items, operate a computer, sit, walk, and kneel.
• Can at times be fast paced and require a crisis intervention protocol.
• Safety and security are a priority.

Attributes

• Strong commitment to the mission, diversity, equality, and inclusion.
• An energetic team player.
• High level of personal and professional integrity, ethics, and customer service.
• Work with a spirit of optimism and fun.
• Desire and ability to work with diverse people and organizations.
• Initiative and commitment to ongoing improvements.
• Ability to work effectively both independently and as part of the staff team.
• This job description is not meant to be all inclusive. It defines the critical job responsibilities and requirements only, which may change at any time, with or without notice due to agency needs, regulatory requirements, or other factors.