Front Desk Agent and Night Auditor

Job Summary
We are seeking a dedicated and detail-oriented Front Desk Clerk Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will possess strong communication skills, a passion for guest relations, and the ability to manage various front desk responsibilities efficiently.

Duties

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage check-in and check-out processes for guests, maintaining accurate records in the hotel management system.
• Handle guest inquiries and resolve any issues or complaints promptly and professionally.
• Conduct nightly audits of financial transactions, ensuring accuracy in billing and reporting.
• Maintain the front desk area in an organized and welcoming manner.
• Utilize phone systems effectively to manage incoming calls, providing information about hotel services and amenities.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
• Assist with administrative tasks as needed, including data entry and report generation.
• Ensure compliance with hotel policies and procedures while maintaining high standards of hospitality.

Qualifications

• Previous experience in guest services or hospitality is preferred, particularly in a resort or hotel setting.
• Strong knowledge of front desk operations and hotel management systems is an asset.
• Excellent phone etiquette and communication skills are essential for effective guest interactions.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• A friendly personality with a commitment to providing outstanding guest relations is crucial for success in this role.

Join our team as a Front Desk Clerk/Night Auditor, where your contributions will play a vital role in creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Ability to Commute:

• Rockport, TX 78382 (Required)

Ability to Relocate:

• Rockport, TX 78382: Relocate before starting work (Required)

Pay: $11.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $11 - $16