Director of Advocacy, Education & Volunteer Services

Position Overview

The Director of Advocacy, Education & Volunteer Services is responsible for leading the development, implementation, and oversight of the Center Advocacy Network (CAN), victim services, volunteer engagement, education initiatives, and guest services operations. This role provides strategic and operational leadership across multiple service areas, ensuring the integration of advocacy, training, education, and community access into a cohesive system. This role is responsible for operationalizing advocacy, education, and volunteer service strategies in alignment with the vision and direction of the Chief Programs Officer. Reporting to the Chief Programs Officer, this Director oversees program staff, develops infrastructure to support advocacy and volunteer engagement, and ensures that services are delivered with consistency, accountability, and high standards of care. This role is responsible for building and managing systems that support CAN advocate training, hands-on advocacy development, and direct victim services. The Director plays a key role in strengthening the Center’s response to individuals experiencing crisis, violence, or victimization, while also leading the expansion of educational programming and community partnerships. This position requires both strong leadership and the ability to engage directly in advocacy work when needed.

Key Responsibilities:

Advocacy and Victim Services Leadership

• Oversee the daily operations and development of victim services and advocacy programs
• Provide direct supervision to:
• Community Learning & Education Manager
• Volunteer Engagement and Victim Support Manager
• Victim Services Coordinator
• Guest Services Coordinator
• Ensure victim services are delivered in a trauma-informed, culturally responsive, and confidential manner
• Provide support and escalation for complex or high-risk situations, including direct involvement when needed
• Establish accountability, performance expectations, and quality standards across advocacy services
  
  

Center Advocacy Network (CAN) Strategy and Implementation

• Lead the development and implementation of the Center Advocacy Network as an integrated system that includes training, victim services, and advocacy practice
• Oversee CAN training strategy and curriculum in collaboration with the Community Learning & Education Manager
• Develop and implement a structured pipeline for transitioning CAN graduates into active advocacy roles, including:
• Shadowing opportunities
• Hotline training and coverage
• On-site advocacy shifts
• Establish systems for scheduling, supervision, and evaluation of CAN advocates
• Ensure effective utilization of trained advocates and completion of required service hours
  
  

Education and Training Development

• Lead the development and expansion of the Center’s education platform, including CAN Teen and future courses
• Oversee the integration of online and in-person training models
• Develop partnerships with community organizations to expand educational offerings
• Ensure training and educational materials align with best practices and organizational priorities
  
  
  

Volunteer Engagement and Program Alignment

• Provide direct oversight and restructuring of volunteer engagement systems
• Establish clear expectations, roles, and accountability for volunteer participation across programs and advocacy services
• Implement standardized onboarding, training, scheduling, and tracking processes
• Strengthen alignment between volunteer services and CAN to support advocacy efforts
  
  
  

Guest Services and Community Access

• Oversee guest services and front desk operations as the primary entry point for community members
• Lead the development and implementation of improved guest services systems, including electronic check-in and service tracking
• Establish consistent protocols and expectations for front desk operations
• Ensure guest services are welcoming, efficient, and aligned with program and advocacy needs
  
  
  

Community Partnerships and Collaboration

• Develop and maintain partnerships with organizations supporting advocacy, victim services, and education
• Collaborate with external agencies to expand training opportunities and service access
• Represent The Center in community meetings, partnerships, and collaborative initiatives as needed
  
  
  

Grant Development, Management, and Reporting

• Lead grant writing efforts related to advocacy, education, and volunteer services in collaboration with the Chief Programs Officer
• Manage grant-funded programs and ensure compliance with all requirements
• Track program outcomes and maintain accurate data for reporting
• Prepare reports for funders, leadership, and stakeholders
  
  
  

Program Evaluation and Accountability

• Establish and monitor program goals, performance metrics, and outcomes across all areas of responsibility
• Ensure accurate data collection and reporting
• Identify gaps and implement improvements to strengthen program effectiveness
• Maintain accountability for program performance, service delivery, and staff outcomes
  
  
  

Organizational Collaboration

• Work closely with the Chief Programs Officer to ensure alignment with organizational vision and priorities
• Collaborate with other departments to ensure coordinated service delivery
• Support organization-wide initiatives and contribute to program development and growth
  
  
  

Minimum Qualifications

Required:

• Minimum of 3 years of progressive leadership experience in nonprofit program management or a related field, with a track record of leadership at the director or senior management level
• Experience in victim services, crisis response, advocacy, or a related field
• Demonstrated experience supervising staff and managing multiple program areas
• Experience developing and managing program budgets
• Experience with grant writing, grant management, and reporting requirements
• Strong understanding of trauma-informed care and best practices in advocacy and victim services
• Strong organizational and operational leadership skills
• Ability to manage multiple priorities and adapt to changing needs
• Excellent communication, leadership, and problem-solving skills
• Proficiency in Microsoft Office and program data systems
• Ability to work flexible hours, including evenings and weekends as needed
• Ability to respond to crisis situations in a calm, professional, and supportive manner
• Commitment to maintaining confidentiality and professional boundaries
• Ability to pass a pre-employment drug and background check
  
  
  

Preferred:

• Experience working in community-based or social service organizations
• Experience developing training programs or educational content
• Experience managing multidisciplinary teams
• Bilingual in English and Spanish strongly preferred
  
  
  

Physical Requirements

• Ability to work in a standard office environment, including prolonged periods of sitting at a desk, and working on a computer.
• Must be able to lift up to 20lbs at times (e.g., event supplies)
• Must have a valid driver’s license and reliable transportation
• Ability to attend evening and weekend community events as required.
  
  
  

Educational/Licensure Requirements

• Bachelor’s degree in Business, Social Work, Public Administration, Non-Profit Management, Human Services, or a related field. Masters preferred
  
  
  

Starting pay: $75,000

Benefits:

• 403(b) W/Employer percentage match
• Health Insurance
• Dental
• Vision
• Employee Assistance Program – EAP
• PTO
• Paid holidays
• Floating Holidays
• Birthday time