What are the responsibilities and job description for the Volunteer Services Coordinator position at GOODWILL INDUSTRIES OF SOUTHERN NEVADA INC?
PECTATIONS
ESSENTIAL EXPECTATIONS
Diversity, Equity, And Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.
Safety Expectations
At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.
POSITION EXPECTATIONPOSITION EXPECTATIONS
Position Summary
Coordinate the Community Service Worker (CSW) Program by scheduling, orienting, and handling day to day operations of the CSW program. Expand the program within the southern Nevada area, establishing effective relationships with referral sources of CSW volunteers.
Responsibilities
Enrollment and Orientation of New Volunteers
- Monitor the CSW Voicemail and Volunteer Services line and return phone calls from prospective volunteers. Handle referrals coming in from SCSEP/AARP, Courts, Welfare.
Maintenance and Organization of Active Volunteers
- Scan volunteer records and ensure that proper documentation is kept on file.
- Compile, check and monitor volunteer hours.
- Communicate regularly with referring agencies, Career Centers, Retail Staff and Warehouse Management regarding volunteers to address any issues or concerns.
- Send completed Referral for Service forms and weekly hours to the Division of Welfare (Friday Afternoon).
- Send AARP Timesheets to Goodwill Locations on Friday (every 2 weeks). Send back to AARP Timesheets on Monday (every 2 weeks).
- Respond to potential health and safety issues in consultation with the Director Disability and Volunteer Programming. Ensure that all incidents and accidents are reported per procedure.
- Update as needed the Volunteer Procedure Book.
- Other items as directed by the Director of Disability and Volunteer Programming.
Exit of Volunteers
- Track volunteer hires within the company as possible.
- Meet weekly with the Manager to review metrics from the previous week, new hires and other measuring factors.
- Exit volunteers in Salesforce weekly.
- Remove individuals who are no longer completing hours.
- Prepare completed hours timesheets as well as completed hours on letterhead that will go to the referring agency and municipalities as needed.
Program Growth
- Explore possible ways to expand into more high schools, and individual volunteers.
- Communicate the program achievements regularly with retail/operations management and gather feedback internally regarding the program operation. Ask to speak quarterly at all Retail and Ops Manager meetings to re-educate and to share any new items.
- Assists in any other projects as determined by management.
- Ensure compliance with all Goodwill of Southern Nevada (GWSN) policies provided in the Team Member Goodwill Guidebook, Goodwill Industries International standards, and safety and security regulations.
COCY EXPECTATIONS
Core Competencies
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Job Knowledge |
Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols. |
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Dependability |
Meets deadlines and works autonomously. Focused, punctual, and maintains consistent attendance. Accountable and can be relied upon during challenging and unexpected situations. |
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Service Oriented |
Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills. Establishes and maintains effective relationships. Meets quality standards and evaluates customer satisfaction and results. |
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Teamwork |
Works collaboratively and respectively with others and is sensitive to team member engagement. Communicates openly seeking and providing support. Shares knowledge, provides assistance, and contributes well as a leader, facilitator, or participant. Accountable to team. |
Job Specific Competencies
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Quality Focused |
Strives for excellence. Organized, methodical, accurate and thorough. Understands scope of responsibility. Improves performance and outcomes. Problem solves and manages time restraints. Maintains the highest level of product and customer experience. Develops and implements best practices and accreditation standards. |
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Organization and Planning |
Establishes and prioritizes tasks and objectives. Maintains focus on multiple tasks while effectively utilizing time, energy, strengths and workspace. Information and work product is logical, consistent, and accessible. |
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Patience |
Accepts or tolerates delays or problems without becoming anxious or unprofessional. Steadfast despite opposition, difficulty or adversity. Maintains ability to meet goals, sustain services, collaborate with coworkers, and overcome obstacles. |
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Judgement |
Innate ability to combine personal qualities with relevant knowledge and experiences to form opinions and reach conclusions. Makes sound choices in the absence of clear-cut, relevant data or an obvious path. Applies decisions considering goals, risks, constraints, resources, and scope of authority. |
Required
- Minimum of 2 years administrative support.
- Ability to connect with people from a wide variety of cultural and ethnic backgrounds and lifestyles.
- Must have ability to work with diverse groups of individuals.
- Proficiency with Microsoft Office suite software including a strong emphasis on Word, Excel, and Outlook. Must have a working knowledge of Salesforce for Case Management or a willingness to learn.
- Must possess strong interpersonal skills with excellent communication skills.
- Exhibits a high level of integrity and business ethics.
- Exhibits a professional demeanor on the phone or in person with the volunteers.
- Exhibits a high level of adaptability and flexibility.
- Experience working with people who have barriers to employment (i.e. skills gaps, professional experience, ethnic related, low income, limited language skills, limited education, felonies or any other barriers).
Preferred
- High school/ GED completion or an associate’s degree in any related field preferred.
- Bilingual in Spanish a must.