What are the responsibilities and job description for the Shift Lead position at The La Mirada Grocery Outlet?
We are seeking a reliable and motivated Shift Lead to join our team. This role is responsible for providing strong supervision throughout the shift, ensuring smooth store operations, and maintaining a high standard of customer service. The ideal candidate will understand and uphold the culture and expectations of our business while leading by example on the sales floor.
Benefits
- We offer many great benefits, including free early access to your pay through Homebase.
Key Responsibilities:
- Provide front-end supervision and oversee daily store operations during assigned shifts
- Supervise and support cashiers, ensuring efficient and accurate transactions
- Ensure excellent customer service standards are consistently maintained
- Monitor store conditions, including cleanliness, organization, and merchandising standards
- Support team members with direction, training, and on-the-job guidance
- Handle customer concerns in a professional and timely manner
- Ensure company policies and procedures are followed at all times
- Assist with opening and closing procedures as needed
- Maintain a positive and productive work environment throughout the shift
Qualifications:
- Minimum of 2 years of supervisory experience in a retail environment
- Strong leadership and communication skills
- Ability to work in a fast-paced environment and handle multiple priorities
- Dependable, responsible, and team-oriented
- Flexible schedule, including evenings, weekends, and holidays.
What We’re Looking For:
A team player who leads with integrity, understands the importance of store culture, and takes pride in delivering an excellent customer experience while supporting and guiding team members throughout each shift.