Settlement Specialist

This position will work out of a KAG location.  The North Canton, Ohio campus offers a welcoming and conveniently located work environment, including an onsite cafeteria with hot meals, a coffee cafe, and an on-site gym for employees.  Sponsorship is not available for this position.

Schedule:  Monday-Friday; 7:30am - 3:30pm

Position Summary

This position works closely with multiple departments to ensure accurate and timely review, calculation, and preparation of payroll. The Settlement Specialist is responsible for resolving payroll discrepancies, supporting payroll processes, and ensuring compliance with company policies and applicable regulations. This role partners with internal teams such as Operations & HR, and reports directly to the Revenue Accounting Manager.

Essential Functions

• Review supporting documentation to validate payroll data, including driver activity, rates, and applicable earnings
• Calculate driver pay, including regular wages and mileage-based pay
• Interpret pay agreements, contracts, and compensation terms to ensure accurate payroll calculations
• Audit payroll data for accuracy; identify, investigate, and resolve discrepancies prior to payroll processing
• Assist in the development and implementation of payroll procedures for new pay structures or agreements
• Collaborate with internal departments to resolve payroll-related issues and ensure timely data flow
• Monitor payroll reports and maintain accountability for meeting departmental goals related to accuracy and efficiency
• Analyze payroll data to identify trends, errors, or recurring issues and recommend process improvements
• Cross-check internal payroll records with external systems or submitted data to ensure consistency and accuracy
• Support payroll processing deadlines by preparing and validating data for submission to the payroll processing team
• Respond to payroll-related inquiries in a timely and professional manner

Qualifications

• 2–3 years of payroll, accounting, or related experience preferred
• Strong understanding of payroll processes, calculations, and compliance considerations
• Proficiency in Microsoft Office Suite (especially Excel)
• Transportation or driver-pay experience a plus
• Strong attention to detail and ability to complete tasks accurately and efficiently

Desired Attributes

• Professionalism: Adapts to changing priorities, performs well under pressure, and effectively handles complex payroll scenarios
• Collaboration: Works effectively across departments to resolve issues and improve payroll processes
• Communication: Strong interpersonal and written/verbal communication skills
• Analytical Skills: Ability to identify trends, troubleshoot discrepancies, and recommend process improvements
• Customer Focus: Provides timely, accurate support to employees regarding payroll inquiries

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

1. Promote positive work habits including effective and timely communication, teamwork, and respect for co-workers.
2. Provide constructive guidance to other employees and representatives of third parties.
3. Contribute to providing the highest quality of services to customers.

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