Head of Housekeeping / Housekeeping Supervisor

The focus of the role will be to direct, manage and maintain strict levels of service within the hygiene department, as well as monitoring performance and productivity of the housekeeping staff, ensuring the hotel and guest rooms are cleaned to the highest level.

What you’ll do

• Establish and maintain comprehensive cleaning procedures to ensure all areas of the hotel are consistently cleaned to high standards.
• Recruit, train, and supervise housekeeping staff, assigning duties and responsibilities to ensure efficient operation.
• Manage inventory of cleaning supplies and amenities, ordering supplies as needed to maintain adequate stock levels while minimizing waste.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to established standards.
• Develop and manage departmental budgets, tracking expenses and making adjustments as necessary to meet financial goals.
• Respond to guest feedback and complaints promptly and effectively, taking appropriate action to resolve issues and ensure guest satisfaction.
• Ensure compliance with safety and hygiene regulations, implementing and enforcing protocols to minimize health risks and maintain a safe environment for guests and staff.
• Provide ongoing training and development opportunities for housekeeping staff to enhance skills and promote professional growth.
• Oversee maintenance and repair of housekeeping equipment, ensuring equipment is in good working condition to support efficient operations.
• Collaborate with other departments, such as front desk and maintenance, to coordinate cleaning schedules, address guest needs, and maintain overall hotel operations.

What Will Make Us Really Love You

• Leadership or other supervisory experience
• Good verbal communication skills
• Ability to multitask as priorities shift throughout the day
• Ability to coordinate with staff, guests, and to provide clear instructions to employees

Requirements

• 2 years’ experience within the housekeeping industry is essential
• 2 years’ experience with managing or supervising a team is essential
• Excellent delegation abilities and strong leadership qualities
• Good communication skills both written and verbal
• Confident in problem solving and developing initiatives
• Demonstrated ability to meet and exceed targets and KPI’s
• Excellent computer skills with a good knowledge of Excel, Word and Outlook
• Confident in writing reports, and providing information to senior executives

Job Types: Full-time, Part-time

Pay: $23.00 - $28.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Lihue, HI 96766 (Required)

Work Location: In person

Salary : $23 - $28