What are the responsibilities and job description for the Shop Operations Lead / Dispatcher position at The KAR Shop?
Shop Operations Lead
The KAR Shop – Rogers, Arkansas
The KAR Shop is looking for an experienced Shop Operations Lead to join our growing team. This is a position for someone who takes pride in running an organized, efficient, and professional automotive repair shop.
We're looking for someone who is:
- An experienced automotive technician with strong diagnostic skills.
- A natural leader who enjoys helping others succeed.
- Mature, dependable, and professional.
- Highly organized and detail-oriented.
- Fair, consistent, and able to hold others accountable.
- Passionate about quality repairs and excellent customer service.
Responsibilities:
- Learn the skill level and strengths of each technician.
- Dispatch repair orders to the appropriate technician based on experience and workload.
- Provide technical guidance and assist technicians with difficult diagnostics and repairs.
- Perform quality control inspections before vehicles are delivered to customers.
- Help maintain an efficient workflow throughout the shop.
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Enforce shop policies, including:
- Punctuality and attendance
- Break schedules
- Time spent on tool trucks
- Safety procedures
- Cleanliness and organization
- Help create a positive, team-oriented work environment where everyone is expected to do their best.
Who This Position Is Perfect For:
This is an outstanding opportunity for someone who's spent a lifetime turning wrenches and has built a wealth of automotive knowledge. Maybe you still love the industry, but crawling under cars all day isn't as appealing as it used to be. If you'd rather use your experience to mentor technicians, solve tough problems, keep the shop running efficiently, and help build a great team, this could be the perfect next chapter in your career.
Schedule:
- Monday through Friday
- 6:00 AM – 2:00 PM
- No weekends.
What We're Looking For:
The right person is more than just a great mechanic. You're someone who enjoys leading a team, solving problems, coaching technicians, and making sure every vehicle leaves the shop repaired correctly the first time. You'll set the tone for the shop by leading with professionalism, accountability, and a commitment to doing things the right way.
Top pay for the right candidate. Compensation based on experience and leadership ability.
If you're ready to help one of the best independent repair shops in Northwest Arkansas, we'd love to talk with you.
Apply in person at The KAR Shop in Rogers, AR, or send us your resume and work history today.