Lead Dispatcher **INTERNAL ONLY

GENERAL DESCRIPTION
The Lead Dispatcher assists in coordinating operations of the public safety dispatch personnel assigned to the Cherokee Nation Department of Public Safety. This position ensures that the highest quality of service is provided to the citizens served by the Office of the Marshal. The Lead Dispatcher sets an example of self-discipline, professionalism, courtesy, thoroughness, neatness, moderation, and dignity for subordinates at all times. This role answers emergency and non-emergency phone calls and coordinates the response of the Marshal, Deputy Marshals, and Emergency Medical Service Personnel to crime and accident scenes. This position uses radio systems to transmit details to Deputies and contact other emergency personnel, such as firefighters and paramedics, to respond to calls as needed. The Lead Dispatcher assists Deputies and EMS staff by answering queries about things like driver’s license or warrant information, logs all incoming calls into the computer-aided dispatch system and operates Oklahoma Enforcement Telecommunications System/Nation Law Enforcement Telecommunication computer according to set guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operates a multi-frequency, multi-agency radio console with several paging systems, cross-frequency patching, and phone patching.
• Operates within several public safety computer networks and NCIC.
• Coordinates, monitors, and assists with operations via telephone and radio between a variety of agencies and personnel.
• Records and maintains all radio transmissions and significant telephone situations.
• Determines priority of response and initiates an appropriate response of law enforcement.
• Gathers all pertinent information for the call to determine whether it requires dispatching a vehicle, vessel, or aircraft.
• Performs general communications center duties such as filing, typing, copying, scanning, maintaining updated information, shredding of designated paperwork, or providing copies of case incident reports to authorized individuals or entities.
• Plans, organizes, coordinates, and facilitates the technical and program work of the dispatch center.
• Provides overview and quality control of the work of the team to ensure that technical requirements and specifications are met.
• Coaches and leads the efforts of the dispatch team.
• Conducts business on a professional level, motivates dispatchers, and is a positive role model to all dispatch staff.
• Assures compliance to OLETS and FCC procedures and regulations and can serve as Terminal Agency Coordinator (TAC) as defined by OLETS auditor manual.
• Can serve as the TAC for the computer-aided dispatch system.
• Maintains forms, logs, dispatch-related information, incoming/outgoing teletype messages, reports, review training reports, and other related records and reports as required.
• Relays information to the supervisors regarding emergency incidents.
• Assists in the safety and security of the Marshal Service by ensuring that only authorized person(s) access the Marshal Service building.
• Performs lead-level troubleshooting and maintenance of console equipment and workstation furniture. Notifies supervisor for immediate repairs.
• May attend various seminars and conferences to maintain awareness and keep abreast of changes for public safety communications functions and responsibilities.
• Performs other duties, tasks, and services consistent with this position as assigned.

LEVEL OF RESPONSIBILITY

• This position performs work under minimal supervision and may serve as a lead in the absence of the supervisor or manager.
• Sets work procedures, priorities, levels of responsibility, and objectives.

QUALIFICATIONS

• High School Diploma or General Education Degree (GED) and one (1) year of specialized training or education.
• Two (2) years of experience in a related field.

COMPETENCIES

• Proficient in Microsoft Office Suite
• Excellent verbal and written communication
• Ability to build strong working relationships
• Ability to hold strict confidentiality
• Analytical mindset and problem-solving skills
• Ability to remain calm in various situations
• Advanced computer and technology skills
• Ability to lead, coach, and mentor others

PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, and taste or smell. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to correct/adjust focus.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must possess a valid driver's license with a driving history verified through a motor vehicle report that meets the requirements for Cherokee Nation underwriting rating.
• Must possess or obtain and maintain certification to operate the Oklahoma Law Enforcement Telecommunication System / National Law Enforcement Telecommunications computer.

OTHER REQUIREMENTS

• The employee must not be and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG's Cumulative Sanction Report, or the GSA's List of Excluded Providers, or listed on the OIG's List of Excluded Individuals/Entities (LEIE).
• Must comply with Cherokee Nation Office of the Marshal policies, procedures, and Code of Conduct.