Shared Housing Program Manager

THE ORGANIZATION

The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."

Job Purpose

The Shared Housing Program Manager leads The Just One Project's efforts to prevent homelessness by expanding access to safe, stable shared housing. This role oversees housing navigation, landlord engagement, and case management services for individuals and families at risk of homelessness. The Manager builds partnerships with community agencies and housing providers, ensures program compliance, and drives strategies that support long-term housing stability and self-sufficiency.

Responsibilities

Program Leadership & Development

• Design, implement, and improve shared housing strategies to prevent homelessness and increase housing stability.
• Oversee housing navigation services, ensuring timely placement and support of clients into shared housing opportunities.
• Maintain program SOPs, ensure compliance with funding and policy requirements, and oversee accurate client documentation in HMIS and Salesforce.
• Monitor and evaluate program effectiveness, outcomes, and client progress; adjust strategies as needed.
• Facilitate bi-weekly shared housing leadership and development meetings with Clark County and other community stakeholders to drive innovation and coordinated housing efforts.
• Provide training, guidance, and supervision to Shared Housing staff, interns, and volunteers.
• Conduct regular performance evaluations, audits, and program quality reviews.
• Act as primary liaison for Shared Housing with the City of North Las Vegas, City of Henderson, Clark County Social Services, CoC Coordinated Entry, local shelters, Domestic Violence programs, the Homeless Management Information System (HMIS), and other partner agencies.
  
  

Client & Case Management Oversight

• Oversee case conferencing, client assignment, and caseload distribution to ensure equitable service delivery, staff capacity, and quality outcomes.
• Ensure the delivery of high-quality, goal-oriented case management rooted in best practices and client empowerment.
• Review and approve Individualized Service Plans (ISPs) monthly, ensuring they are data-driven, realistic, and progress-monitored.
• Conduct monthly audits of case files and program data in Salesforce/HMIS, ensuring accuracy, compliance, and data integrity.
• Support staff in addressing complex housing barriers and escalating client issues as needed.
• Ensure integration of budgeting, life skills, and self-sufficiency coaching into client service plans.
• Guide case managers in navigating barriers to client engagement and retention, including behavioral health, housing, employment, and benefits access.
• Build and maintain strong relationships with landlords, property managers, and housing providers; negotiate agreements, mediate conflicts, and expand housing inventory.
• Coordinate referrals, client assignments, and service linkages across internal teams and external partners.
  
  

Reporting & Administration

• Prepare and submit timely reports, narratives, and success stories to leadership for use in reports to funders and stakeholders.
• Maintain accurate spreadsheets, shared databases, and housing inventory records.
• Track and report on program outcomes, client placements, and housing stability metrics.
• Attend required leadership meetings, trainings, and professional development opportunities.
• Perform other duties as assigned.
  
  

EDUCATION AND EXPERIENCE

• Bachelor's degree in Social Work, Human Services, Public Administration, or a related field or equivalent combination of education and relevant work experience.
• 5 years of nonprofit experience.
• 5 years of experience in program or case management within social services, workforce development, or youth services.
• 5 years of experience in a leadership or supervisory role, overseeing staff and program operations.
• Experience working with vulnerable populations, including youth or individuals experiencing food insecurity or financial instability
• Demonstrated experience managing program budgets, compliance requirements, and grant reporting
• Proficiency in data management systems such as Salesforce preferred
• Strong background in developing community partnerships and collaborative initiatives
• Knowledge of federal, state, and local social service policies and best practices
  
  

KEY COMPETENCIES AND SKILLS

• Mission-Driven: Demonstrates values consistent with The Just One Project's mission and culture
• Client-Centered Approach: Understands and proactively addresses client needs while fostering trust and rapport
• Leadership & Team Development: Provides mentorship and coaching to enhance team performance and service delivery
• Problem-Solving & Innovation: Identifies challenges, implements creative solutions, and improves program processes
• Conflict Resolution: Mediates disputes between clients, staff, and partners to achieve positive outcomes
• Community Engagement: Builds and maintains strong community partnerships to expand service availability
• Organizational & Project Management: Manages multiple priorities, maintains program compliance, and meets deadlines
• Communication & Facilitation: Leads team meetings, conducts training, and educates clients on workforce readiness and life skills
• Data Management & Compliance: Accurately records case notes, services, and referrals in Salesforce within 24 hours
• Program Evaluation & Reporting: Compiles audits, submits reports, and tracks metrics to measure and improve outcomes
• Policy & Funding Compliance: Works closely with Finance and Grants to align budgets, expenditures, and reporting with program requirements
  
  

WORK SCHEDULE AND EXPECTATIONS

• This is a full-time, exempt position, requiring approximately 40 hours per week
• Occasional evenings or weekends may be required for events or program delivery
• This role qualifies as Exempt under the Fair Labor Standards Act (FLSA) due to administrative duties, including supervision of staff and independent decision-making
  
  

ADDITIONAL INFORMATION

• Must attend six mandatory 'Pop Up & Give' events per year
• Must possess valid unrestricted driver's license and reliable transportation
• Must possess or be willing to obtain a valid Food Handlers Card
  
  

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Primarily operates in a professional office environment with frequent interaction in community-based settings
• Regular use of a computer, telephone, and other standard office equipment
• Frequent speaking, hearing, and visual acuity required for meetings, presentations, and data review
• Occasionally required to stand, walk, bend, or lift up to 25 lbs during events or community activities
• Must be able to manage multiple priorities in a fast-paced, high-energy environment
• Occasional exposure to varying indoor and outdoor conditions during events or outreach activities
  
  

EQUAL OPPORTUNITY EMPLOYER

The Just One Project is an Equal Opportunity Employer. We value a diverse workplace and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status, in accordance with applicable laws.

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Must be able to pass a criminal background check and drug screening