Help Desk Technician (1152644)

Location: Oneida, NY

Salary: $40,000.00 USD Annually - $85,000.00 USD Annually

Description: Company: Federal Gov contracting company

Position: 3 Helpdesk opneoings and one lead opening

Location: Oneida, NY

Duration: Direct hire/permanent

MUST BE A US CITIZEN OR GC

Benefits: Health, 401k match, PTO

Duties & Responsibilities

• Conducts first line of support for all calls coming into the Call Center.
• Escalates calls to appropriate support staff in a timely and proficient manner to comply with Service Level Agreements.
• Effectively communicates with the person calling concerning the status of the call and the time a technician is expected.
• For each call that is routed through the Help Desk, creates a ticket at the time of the call.
• Makes follow up calls as required ensuring customer satisfaction.
• Contacts users regarding the best time to schedule required tasks.
  
  

Minimum Qualifications

• A degree in Computer Science, or other related technical field, and/or equivalent experience of at least two years working in an IT environment.
• Must be able to effectively communicate with users to provide first level support over the phone.
• Must possess knowledge of Microsoft Office, Microsoft Windows 2000, and XP, and basic networking concepts (TCP/IP, DNS, cabling, wireless, etc.). Must be comfortable supporting administrator-level functionality across operating systems.
• Must have knowledge and experience with corporate infrastructure packages such as
  
  

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Contact: ckelly@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com