What are the responsibilities and job description for the Field IT Support Technician position at The Judge Group?
Job Title: Field IT Support Technician
Location: Marlborough MA 01752
Duration: Temp to Hire
Travel: 25% Field Work / 75% Lab Work
Pay: $30/hr on W2
Driver’s License: Valid and clean license required
On-Call: Coverage as needed
About the Role:
This position is responsible for delivering tactical Field IT Support services across regional laboratory operations. The technician will support a wide range of IT infrastructure and systems including desktop support, voice/data networking, imaging systems, LIS/BIS equipment, and facility-related technologies.
The ideal candidate is a hands-on problem solver with strong technical skills, capable of working independently in both lab and field environments. This role requires a balance of technical expertise, customer service, and operational awareness.
Key Responsibilities
IT Support & Systems Administration
- Troubleshoot and resolve Tier-2 Service Center tickets within SLA timelines.
- Perform installations, moves, additions, and changes (IMACs) across applicable systems.
- Apply patches, updates, and perform routine maintenance per SOPs.
- Maintain current knowledge of evolving technologies and Field IT services.
- Provide regular performance reports and metrics using tools like HP Service Manager and Clarity.
Asset Management
- Assist with inventory tracking, acquisition, and disposal of IT equipment.
- Coordinate disposal of workstations and peripherals in compliance with policy.
- Enforce IT Asset Management (ITAM) policies at the business unit level.
Required Skills & Tools
- Strong troubleshooting and problem-solving abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access).
- Experience with desktop support, LAN/WAN, server administration, imaging systems, telecom, and lab instruments.
Qualifications
- Education Preferred: Associate’s degree or equivalent experience.
- Certifications Preferred: CompTIA A or similar technical certifications.
Additional Requirements
- Comfortable working in lab environments (75%) and field settings (25%).
- Must be able to lift and handle IT equipment as needed.
- On-call availability required based on operational needs.
Salary : $29 - $30
