What are the responsibilities and job description for the Desktop Support Technician (1154514) position at The Judge Group?
Location: Mount Crawford, VA
Salary: $19.00 USD Hourly - $20.00 USD Hourly
Description: Our client is currently seeking a Desktop Support Technician
Job Summary
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.
Responsibilities
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact: shabeeb@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
Salary: $19.00 USD Hourly - $20.00 USD Hourly
Description: Our client is currently seeking a Desktop Support Technician
Job Summary
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.
Responsibilities
- Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
- Provide support to client-identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
- Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
- Typically requires technical school certification or the equivalent of 2-4 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- A certification is desired
- May require additional customer-specific certifications or training as required
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact: shabeeb@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
Salary : $19 - $20