Customer Service Account Representative

Our client is currently seeking a Customer Service Representative that can be based in either St. Louis MO or Nashville TN. This is for an industry leading packaging manufacturer. The ideal candidate will have Customer Service experience within Manufacturing. This is not a Call Center position. This is more of an Account Representative. This position is Mon - Fri during the days. This position is responsible for receiving, resolving, and communicating solutions to customer inquiries or complaints. This role focuses on maintaining customer satisfaction through accurate order processing, effective communication, and completing administrative tasks for an assigned portfolio of customer accounts.

Interested Candidates should contact Lee Douglas at 610 617-1447 or email a current resume to LDouglas@judge.com

This job will have the following responsibilities:

• Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
• Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.
• Completion of Customer Complaint Forms (CCFs) for thorough issue documentation and follow-up, ensuring all complaints are properly addressed and resolved.
• Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.
• Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.
• Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.
• Collaborate with internal departments, including but not limited to, sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts.

Qualifications & Requirements:

• High School Diploma - Associates Degree Preferred
• 2 years' of Customer Service / Account Representative experience - Manufacturing Preferred
• Maintains strict confidentiality and protects privacy of confidential/sensitive information.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar.
• Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.

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