Client Support Specialist II (1115872)

Location: Lindon, UT

Salary: $19.00 USD Hourly - $20.00 USD Hourly

Description: Our client is currently seeking a Client Support Specialist II

Location: - Lindon UT (Onsite) Hybrid

This Job Will Have The Following Responsibilities

• The Client Support Specialist II plays a key role within the Client Onboarding team, ensuring a seamless and exceptional experience for new clients. This role involves hands-on integration, implementation, configuration, testing, and training on Client software and hardware—often within partnered third-party software systems.
  
  

Qualifications

You will serve as a primary point of contact during and immediately after implementation, delivering a “White Glove” customer experience while providing both technical and customer-first support. Qualifications & Requirements:

• Software & Hardware Implementation
• Integrate and implement solutions for new client accounts.
• Perform remote installation of software and hardware.
• Set up and configure integrated devices.
• Input client processing credentials into partner platforms.
• Configure software integrations and verify full feature functionality.
• Conduct testing and confirm successful processing capability.
• Train clients on using integrated features and reporting tools.
• Document all interactions following department guidelines, ensuring accurate and detailed notes.
  

Client Training & Support

• Provide customized training on GPI standalone hardware and online portals.
• Train clients on virtual terminals, credit card/ACH reporting, payment requests, user setup, and other business tools.
• Deliver training on integrated business analytics.
• Support clients in configuring and using standalone EMV devices.
  
  

Client Experience (“Client F1rst”)

• Prioritize the client’s needs and provide a premium, “White Glove” onboarding experience.
• Clearly convey the value—not just the function—of GPI software and services.
• Monitor client timelines and follow up through onboarding milestones.
• Collect and coordinate feedback with internal teams to enhance overall client experience.
  
  

Collaboration & Communication

• Collaborate regularly with internal development teams and partner organizations.
• Respond to client inquiries through Gmail and G Suite tools.
• Conduct group trainings through Google Meetings.
• Engage internal teams via G Suite for escalations and clarification.
  
  

PCI Compliance

• Perform required data verification steps with accuracy.
• Understand foundational PCI requirements to answer basic client questions or route them correctly.
  
  

Post-Implementation Responsibilities

• Conduct go-live follow-ups to ensure successful processing.
• Provide additional configuration or training as needed.
• Coordinate communication with other departments for escalations and support.
  
  

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Contact: kroushan@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com