What are the responsibilities and job description for the Billing and Customer Service Specialist position at The Judge Group?
Billing & Customer Service Specialist
Traverse City, MI
Max Pay Rate: $25/hour
Long term contract
40 hours per week M-F (8A start time)
Fully Onsite
Top 3 Must Have Skills / Abilities - Quick Learner, Flexible, Ability to with Computers
Special Skills/Software Skills - MS Office, Data Entry, APICS
Experience Needed - Data Entry or Billing
Degree Required/Certification Requested – No
Number of years’ experience required – Entry Level
Billing & Customer Service Specialist
- Support customer billing activities by preparing, reviewing, and processing invoices accurately and in a timely manner.
- Serve as a point of contact for customer inquiries related to shipments, orders, billing, and delivery status.
- Coordinate daily with the Shipping and Production teams to ensure customer orders are processed and shipped accurately.
- Monitor customer shipping requirements and portals to ensure timely submission of shipment documentation and ASN processing.
- Maintain accurate records of shipments, customer communications, and billing transactions.
- Collaborate with customers, suppliers, and internal departments to resolve order, shipment, and billing discrepancies.
- Assist with generating shipping documentation and ensuring compliance with customer requirements.
- Build and maintain positive relationships with customers through professional communication and responsive support.
- Support day-to-day administrative functions related to customer service, shipping, and billing operations.
Job Requirements
- High school diploma or equivalent required; additional business, customer service, or accounting coursework is a plus.
- Previous experience in customer service, billing, shipping, logistics, or an administrative support role preferred.
- Strong customer service and communication skills with the ability to build positive working relationships.
- Proficiency in Microsoft Excel, Word, Outlook, and other office software.
- Experience with ERP systems or customer order management systems preferred.
- Ability to process and maintain accurate records with a high level of attention to detail.
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
- Ability to work effectively with Shipping, Production, and Customer Service teams to meet customer expectations.
- Problem-solving skills and the ability to address customer concerns in a professional manner.
- Team-oriented with a willingness to learn and support operational needs across departments.
Salary : $25