Housekeeping Manager

Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

The Joseph Hotel - Nashville

Overview

WHERE YOU WORK

The Joseph Nashville, a Luxury Collection Hotel re-imagines the hotel experience. The hotel's modern expression is informed by the city's diverse maker-culture and is as focused on integrating the work of Nashville's artisans, chefs and craftsmen as it is that of its musicians. The Joseph's art program - incorporating both the local works of Tennessee artists and works from one of the world's most renowned art collections - deepens the hotel's offering and roots it firmly in Nashville for guests and visitors alike. Featuring 297 thoughtfully designed rooms and suites, as well as 18,000 square feet of event and meeting space, The Joseph will exceed the expectations of varied guests. In addition to impeccable service, The Joseph offers countless chances to enjoy unique and memorable experiences. From the front door to the rooftop, The Joseph is full of opportunities to encounter the unexpected.

WHY YOU’RE HERE

Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service and helping create/ curate elevated guest experiences, and that is exactly what we do.

Benefits

• Medical/Dental/Vision
• 401K
• Paid Time Off
• Free Meals during work 
• Discounted room benefits
• Free Parking

Responsibilities

WHAT YOU DO

As Housekeeping Manager, you oversee the day-to-day operations of the housekeeping department—from guest rooms and public spaces to laundry and back-of-house—ensuring everything runs smoothly and meets luxury standards. You lead and support your team through daily check-ins, ongoing training, and by jumping in when needed. Your focus is on quality, cleanliness, and guest comfort, conducting regular inspections and addressing any issues with professionalism and speed. You manage inventory, reduce waste, and align staffing with occupancy levels to ensure efficiency without compromising standards. You work closely with other departments to fulfill guest requests quickly and seamlessly, and you keep detailed records and reports to track performance, expenses, and feedback. Whether it’s mentoring a new room attendant, resolving a guest concern, or improving a process, you lead with intention and pride—and you set the tone for every shift.

Qualifications

WHO YOU ARE

You are detail-obsessed, people-driven, and take pride in creating environments that feel impeccable, polished, and welcoming. With at least three years of housekeeping management experience—ideally in a luxury hotel—you know how to lead with both precision and heart. You’re the kind of person who notices the little things before anyone else does, and you coach your team to do the same. You communicate clearly, stay calm under pressure, and hold high expectations for both service and presentation. Your leadership style is hands-on and supportive, with a focus on consistency, accountability, and building a team that cares about doing things right. You bring a strong knowledge of housekeeping operations, safety protocols, and hotel standards, and you’re just as comfortable inspecting rooms as you are managing a labor forecast. A degree in Hospitality or a related field, along with the ability to obtain any required local certifications, completes your professional toolkit.

Salary : $15