Personal Lines Account Manager

Job Description

Personal Lines Account Manager (PLAM)

Job Summary

Seeking a highly skilled and experienced Personal Lines Account Manager (PLAM) to join a growing team. This role is integral to a agency's success, as you will manage a high-volume book of business, provide exceptional service to clients, and contribute to the overall growth of the agency. A company prides itself on fostering a collaborative, innovative, and supportive work environment where employees can thrive and make a meaningful impact.

Compensation Package

• Competitive Salary: Based on experience, with a commitment to paying above the median market rate to attract top talent.
• Health Insurance: 50% of the employee premium covered by the company (employee pays approximately $150/month).
• Additional Benefits: Vision, dental, pet insurance, and confidential mental health counseling.
• Work Equipment: Provided for remote employees.
• Professional Development: Opportunities for growth and learning within a supportive environment.
  
  

Responsibilities

• Manage a high-volume book of business, including quoting, renewing, and servicing personal lines accounts.
• Handle the full account management process, ensuring client satisfaction and retention.
• Work with real estate investors, property accounts, and other small commercial accounts.
• Utilize agency management software (Nowcerts - Momentum) and CRM (Agency Zoom) to streamline workflows.
• Collaborate with team members to maintain a positive and productive work environment.
• Participate in occasional in-office training sessions and company events.
  
  

Qualifications/Requirements

• Licenses: Active Property & Casualty (P&C) license required.
• Experience: 3-5 years of personal lines account management experience, with a strong understanding of E&S coastal markets.
• Technical Skills: Proficiency in agency management software and CRM systems.
• Soft Skills:
• Self-motivated and driven.
• Strong problem-solving abilities.
• Excellent communication and interpersonal skills.
• Adaptability to new technologies and processes.
• Team-oriented with a collaborative mindset.