Employee Benefits Account Manager - Remote

Job Description

Job Title: Employee Benefits Account Manager

Job Summary

A proactive and detail-oriented Employee Benefits Account Manager is needed to manage an assigned portfolio of clients, ensuring exceptional service and successful implementation of employee benefit programs. This role involves collaboration with internal teams, clients, and carriers to effectively meet client needs and organizational objectives. The position is ideal for candidates who excel in fast-paced environments and value relationship building while helping organizations support their employees.

Responsibilities

• Build and maintain strong relationships with assigned client accounts and serve as the primary contact for employee benefits inquiries and resolutions.
• Manage the day-to-day administration of employee benefits programs, including medical, dental, vision, life insurance, disability, retirement plans, and wellness initiatives.
• Act as a consultant to clients by providing strategic recommendations to optimize benefit offerings and ensuring compliance with applicable laws and regulations (e.g., ACA, ERISA, HIPAA).
• Conduct periodic benefits plan reviews, including benchmarking and renewal processes, and present findings and solutions to clients.
• Assist clients in explaining plan details, benefit options, and enrollment processes to their employees in an accessible manner.
• Work with insurance carriers and internal support teams to resolve escalated claims, billing issues, or other administrative matters.
• Prepare and deliver client reports, proposals, and presentations, utilizing data and insights to support decision-making.
• Stay up to date on industry trends, policy changes, and best practices to ensure client programs remain competitive.
• Contribute to the development of communication materials to enhance employee engagement and understanding of benefit programs.
• Maintain accurate and organized documentation and account records within the management systems.
  
  

Qualifications/Requirements

• Bachelor’s degree in Business Administration, Human Resources, or related field, or equivalent work experience.
• Proven experience in employee benefits administration, insurance, or account management.
• Thorough understanding of employee benefit plans, regulations, and industry practices.
• Strong interpersonal and communication skills, with the ability to build and maintain client relationships effectively.
• Exceptionally organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and familiarity with benefits administration software or tools.
• Analytical and problem-solving skills, with the ability to utilize data for decision-making.
• Life & Health Insurance license is a plus or a willingness to obtain it within a specified timeline.
• Ability to work both independently and collaboratively in a team-oriented environment.
  
  

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.