CGL Claims Director

Job Description

CGL Claims Director

Job Summary

Seeking a highly skilled and experienced Claims Director to join a team. This is a pivotal leadership role responsible for providing vision, oversight, and management for assigned claims units, including property, casualty, or both. The Claims Director will play a key role in implementing and monitoring severity, complexity management, and quality assurance standards while supporting enterprise-wide business objectives. This position offers an excellent opportunity to advance your career in claims management and contribute to the success of a growing organization.

Compensation Package

• Salary: Up to $175,000 annually
• Bonus: Target of 10% (not guaranteed)
• Profit Sharing: 5-12% in lieu of 401(k) match
• Benefits:
• Paid Parental Leave (up to 12 weeks)
• Comprehensive Medical, Dental, and Vision coverage
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• 401(k) program, profit sharing, stock purchase plan, life insurance, and travel accident insurance
• One paid day off annually for volunteering at a local charity
• Tuition Assistance and Industry-Related Education and Exam programs
• Discounts on cell phone services with Verizon and AT&T
• Access to exclusive travel and entertainment discounts through the Plum Benefits program
• Flexible work arrangements
• Free access to an onsite, newly renovated fitness center with optional yoga and other classes for a nominal fee
  

Responsibilities

• Provide strategic direction and leadership for assigned claims units, including severity and litigation management.
• Develop, plan, and implement strategic and tactical initiatives to achieve business objectives and performance metrics.
• Oversee high-severity and complex claims, participating in handling, reserving, and resolution discussions.
• Collaborate with senior claims management to develop defensive strategies for severe or complex claims.
• Manage and evaluate the company’s most severe and complex claims, including coverage, liability, and damages analysis.
• Make settlement decisions for cases exceeding Claims Manager authority levels, within delegated limits.
• Direct defense counsel activities to expedite claim settlements.
• Monitor and analyze organizational performance, develop key performance metrics, and implement quality assurance through audits.
• Drive team performance, holding members accountable for meeting objectives and metrics.
• Attract, coach, and develop talent, providing constructive feedback and fostering professional growth.
• Ensure compliance with state statutes and regulatory/legal requirements in claims handling practices.
• Collaborate with cross-functional leaders to drive continuous improvement and contribute to business unit goals.
  
  

Qualifications/Requirements

• Bachelor’s degree in Business, Insurance, or a related field.
• Minimum of 7 years of progressively responsible experience in claims and commercial property and/or casualty insurance, with expertise in managing complex claims and litigation.
• Proven leadership experience with a demonstrated ability to develop and retain talent.
• Advanced knowledge of claims operating practices, litigation laws, and regulations.
• Strong organizational, project management, and team leadership skills.
• Visionary thinker with the ability to plan over multi-year time spans.
• Effective communication and interpersonal skills, with the ability to work at all organizational levels.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to travel infrequently as needed and work outside normal hours to fulfill responsibilities.