Director of Campus Operations (Carey Business School)

We are seeking a Director of Campus Operations at the Carey Business School who serves as a key resource and advises the Sr. Associate Dean for Finance and Administration on a broad range of student, faculty, staff, and executive service matters. In support of Carey objectives, this role leads and oversees the facilities team, security, incident command, events management team, contract porter services, parking, mail delivery, space planning, and building maintenance. The events management function has evolved to become a mission critical resource for Carey’s many admissions, student, employer, and development events in both Baltimore and Washington, D.C. The operations team serves as an initial face of the school for prospective and current students and visitors, and the Director leads the culture of client-centric service. This role also represents Carey at the JHU level, serving on advisement committees regarding safety and security.

Specific Duties & Responsibilities

• Directs the Operations, facility management, and events management needs across our various campus locations in Baltimore and Washington DC. Includes management of administrative and events management staff as well as numerous contractor staff/security personnel supporting facilities.
• Serves in a leadership role for crisis management incidents for the School. Provides expertise on scenario planning, crowd control, medical emergencies, and every type of campus evacuation scenario.
• Coordinates safety and risk management programs throughout the year.
• Oversees development of and adherence to policies and procedures for facilities, security, incident command, events management, space planning, and building maintenance in conjunction with senior leadership and program managers.
• Reviews, evaluates, sets priorities and determines responsibility for all day-to-day activities listed above.
• Provides strategic consultation and direction on a complex range of student and faculty service matters and supervises overall facility response to inquiries and requests.
• Directs facilities operations and oversight of facilities usage and space planning.
• Report and follow up on facility problems with campus and leased buildings.
• Act as a liaison between the school and the central administration offices. Negotiates contracts with vendors, services representatives and contractors to ensure comparable rates, with responsibility for efficient management of resources.
• Oversees department budget: Provides forecasts for budgeting and strategic planning; prepares the Fiscal Year budgets. Responsible for approval of charges to the department budget; reconciles monthly budget reports, and annual budget projections.
• Ability to work a flexible schedule required, including routinely working early evening hours and occasionally working later evening and Saturday hours when necessary.
• Other duties as assigned.
  
  

Minimum Qualifications

• Bachelor’s Degree.
• Five years progressively responsible operations management experience with both projects and professional staff.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
  
  

Preferred Qualifications

• Specific experience in an academic environment.
• Leadership, including command and control of facilities or security situations that arise, requiring the ability to quickly assess a situation, and lead resources to address it.
• Strong interpersonal skills that enable incumbent to interact effectively with all levels including senior leadership, adult learners, current and prospective students, full-time and part-time faculty and the general public.
• Strong problem solving and analysis skills to address a wide variety of situations.
• Ability to gather, analyze, report and make recommendations based on campus center enrollment, staffing projections, and other data.
• Strong working knowledge and experience with purchasing and operating budgets.
• Strong oral and written communication skills.
• Proven ability to coach, counsel, develop and supervise staff and contract staff at a variety of levels, from management to porter/facilities staff.
• Ability to interact with a diverse population and sensitivity to issues to ensure effective multi-cultural communication.
• High degree of comfort with technology and professionalism when using electronic communication methods.
• Strong working knowledge of all Carey divisions and programs or ability to quickly learn.
• Strong working knowledge of admissions, registration, student accounts, and graduation procedures.
• Strong working knowledge of electronic systems and databases including MS Office, 25Live, SAP, Ad Astra, and SIS.
• Excellent listening skills.
• Highly attentive to detail.
  
  

Classified Title: Director Campus Operations

Role/Level/Range: ATP/04/PF

Starting Salary Range: $85,500 - $149,800 Annually ($117,500 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: M-F 8:30am - 5:00pm

FLSA Status: Exempt

Location: JH at Harbor East

Department name: Operations

Personnel area: Carey Business School